Service Operations Coordinator: Scheduling & Client Care

Done Right Hood & Fire Safety; New York (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Vision and Dental insurance

Sick time in accordance with state law

401K

Commuter plan benefit

Job summary

Done Right Hood & Fire Safety is seeking an organized, proactive Service Coordinator to oversee scheduling, customer communication, and daily coordination of our kitchen exhaust and grease trap cleaning services. You will manage a team, confirm access instructions, and ensure every job is properly scheduled and completed.

In this on-site role, you will optimize routes, respond to inquiries, train dispatch staff, and support billing with accurate paperwork.

Qualifications

• Experience in scheduling, dispatching, or service coordination.
• Excellent phone etiquette and written communication.
• Experience supervising employees and managing priorities.
• Strong attention to detail and problem-solving for scheduling.
• Comfortable with CRM, scheduling systems, email, and spreadsheets; ServiceTrade a plus.

Responsibilities

• Schedule and coordinate jobs, assign crews by availability, location, and access hours.
• Keep schedules productive by planning efficient routes and reducing travel, overtime, and missed appointments.
• Deliver excellent customer service with prompt responses and updates.
• Manage the scheduling and customer service team, training staff and ensuring timely follow-up.
• Prepare crews for each job with access instructions, scope, contacts, and equipment needs.
• Track jobs through completion with progress updates, reports, and photos.
• Maintain customer records in ServiceTrade and other systems.
• Coordinate follow-up work, document deficiencies, and identify opportunities for additional services.
• Support billing by ensuring job paperwork is ready for invoicing and communicating changes.
• Report to management with updates on upcoming work, overdue services, and team performance.

Skills

Scheduling & dispatch

Customer service

Team supervision

Attention to detail

CRM experience

Multitasking

Tools

ServiceTrade

CRM systems

Job description

Done Right Hood & Fire Safety is seeking an organized, proactive Service Coordinator to oversee scheduling, customer communication, and daily coordination of our kitchen exhaust and grease trap cleaning services. You will manage a team, confirm access instructions, and ensure every job is properly scheduled and completed.

In this on-site role, you will optimize routes, respond to inquiries, train dispatch staff, and support billing with accurate paperwork.