Administrative Assistant - Scheduling & Customer Support

Done Right Hood & Fire Safety; Plantation (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Vision and Dental insurance

Sick Pay

Job summary

Done Right Hood & Fire Safety is seeking an Administrative Assistant to support our Plantation office. This role handles calls, schedules service appointments, updates CRM records, and assists with invoices and billing inquiries.

The ideal candidate has experience in administrative or customer service roles, strong communication skills, and the ability to manage multiple priorities with accuracy.

Qualifications

• Experience in administrative, customer service, or office support.
• Strong phone etiquette and clear verbal and written communication.
• Excellent organization, attention to detail, and follow-through.
• Proficient with email, Microsoft Office, and scheduling/CRM software.
• Ability to work independently and handle a busy workload.
• Experience with ServiceTrade or QuickBooks is a plus.

Responsibilities

• Answer inbound calls, assist customers, and route inquiries to the appropriate team member.
• Schedule and confirm service appointments with customers and technicians.
• Communicate scheduling changes and follow up on customer requests.
• Prepare estimates and proposals using information provided by our service team.
• Create invoices, assist with billing questions, and follow up on outstanding payments.
• Print and organize work orders, service paperwork, and job documents.
• Update customer records, job details, and schedules in our CRM.
• Support daily office operations and coordinate with managers and field technicians.

Skills

Administrative experience

Phone etiquette

Organization

CRM software

Independence

Tools

Microsoft Office

Scheduling software

ServiceTrade

QuickBooks

Job description

Done Right Hood & Fire Safety is seeking an Administrative Assistant to support our Plantation office. This role handles calls, schedules service appointments, updates CRM records, and assists with invoices and billing inquiries.

The ideal candidate has experience in administrative or customer service roles, strong communication skills, and the ability to manage multiple priorities with accuracy.