Service Operations Coordinator – On-Call & Scheduling

generac; Marlboro (NY); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life & disability insurance

Paid time off

Job summary

Energy Systems in Marlboro, NY, part of a Generac Industrial Distributor, seeks a Service Coordinator II to create jobs, handle service calls, track progress, invoice, and manage contracts within the service department, reporting to a service operations manager.

Requires 2–4 years of service-adjacent admin experience and scheduling techs; strong MS Office skills are essential. Compensation ranges from $27.00 to $37.70 per hour with OT eligibility.

Qualifications

• High school diploma or GED required.
• 2–4 years administrative experience in a service-related business.
• 2–4 years scheduling field technicians and/or customer service.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Create jobs, answer incoming service calls, and assist with scheduling technicians.
• Schedule preventative maintenance and repairs with customers.
• Use customer portals to manage open work orders.
• Track open jobs through to completion and invoice accordingly.
• Process new contracts and renewals electronically.
• Attend regular service operations team meetings and support other roles as needed.
• Serve on rotating on-call team to respond to emergency calls.

Skills

Microsoft Office

Outlook

Excel

Team player

Time management

Communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Energy Systems in Marlboro, NY, part of a Generac Industrial Distributor, seeks a Service Coordinator II to create jobs, handle service calls, track progress, invoice, and manage contracts within the service department, reporting to a service operations manager.

Requires 2–4 years of service-adjacent admin experience and scheduling techs; strong MS Office skills are essential. Compensation ranges from $27.00 to $37.70 per hour with OT eligibility.