Service Operations Coordinator

Socket.dev; Town of Florida (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision

Paid vacation and holidays

401(k) with company match

Life insurance and disability

Tuition reimbursement

Employee discounts

Pet Insurance

Legal Plan

Job summary

CoolSys seeks a Service Coordinator to provide coordination support for Service Managers across facilities. This dynamic role covers dispatch, purchasing, PM tracking, inventory management, and technician interface for essential administrative tasks.

The position requires strong customer service, clear communication, and proficiency with MS Office. Candidates should be detail-oriented, able to work independently, and align with CoolSys CARES values in a multi-site environment.

Qualifications

• High school diploma or GED required.
• 2–3 years of work experience preferred.
• Excellent customer service skills with internal and external customers.
• Ability to communicate effectively, both verbal and in writing.
• Proficiency with Word and Excel; accurate data entry and documentation.

Responsibilities

• Establish rapport with Service Managers and Technicians for efficient communication.
• Support area managers to meet safety requirements and facility needs.
• Coordinate dispatch, scheduling parts, and ETA communications to departments.
• Work with Purchasing to ensure correct parts orders and close purchase orders.
• Liaise between purchasing and vendors to process returns and track cost visibility.
• Assist Preventative Maintenance management with scheduling and field resources.
• Verify parts and current location notes before dispatching service.
• Coordinate inventory, refrigerant management, and replenishment orders with vendors.
• Support bid processes and coordinate crane or subcontractor needs.
• On-board new technicians and track safety progress and PPE.
• Create and maintain departmental websites and databases.
• Identify process improvements and notify Operations Leaders of issues.
• Embody the company CARES culture.

Skills

Customer service

Communication

MS Office

Detail-oriented

Independent worker

Typing

Policy compliance

Office tools

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CoolSys seeks a Service Coordinator to provide coordination support for Service Managers across facilities. This dynamic role covers dispatch, purchasing, PM tracking, inventory management, and technician interface for essential administrative tasks.

The position requires strong customer service, clear communication, and proficiency with MS Office. Candidates should be detail-oriented, able to work independently, and align with CoolSys CARES values in a multi-site environment.