Service Coordinator

West Coast Energy Systems; Sussex (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Energy Systems is seeking an experienced administrative coordinator to triage service requests, create and manage service jobs, and coordinate technician schedules. The role supports the service operations team and ensures timely maintenance and repairs for customers.

You will use MS Office and service portals, manage priorities, and participate in on-call coverage as needed. Strong communication and math skills are essential in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1–3 years admin/service-related experience.
• Experience scheduling field technicians or customer service.
• 4 years of admin experience preferred (optional).

Responsibilities

• Serve as the primary point-of-contact for customers and triage service requests.
• Create and manage service jobs in the system; coordinate technician schedules.
• Schedule preventative maintenance and repair services.
• Utilize customer portals to oversee and update all open work orders.
• Track and oversee job progress from initiation through completion; escalate issues as needed.
• Participate in department meetings with the service operations team.
• Provide cross-functional support to other Service Department roles.
• Participate in rotating on-call shifts for emergency requests.

Skills

Time management

Interpersonal skills

Basic math

Customer service

Team player

MS Office

Education

High School Diploma or GED

Associate or Bachelor's degree in related field

Tools

FieldServio

SAP

Job description

We are Energy Systems, the leader in industrial power solution sales, service, and rentals. With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

Major Responsibilities

• Serve as the primary point-of-contact for customers, triaging incoming service requests and ensuring prompt resolution.
• Create and manage service jobs in the system, while coordinating technician schedules to optimize efficiency.
• Proactively schedule preventative maintenance and repair services, confirming details with customers.
• Utilize customer portals to oversee and update all open work orders, ensuring accuracy and timeliness.
• Track and oversee job progress from initiation through completion, escalating issues as needed to meet deadlines.
• Participate in department meetings with the service operations team to align priorities and resolve challenges.
• Provide cross-functional support to other Service Department roles as needed to maintain operational continuity.
• Participate in a rotating on-call team to respond to emergency service requests, as required by location.

Minimum Job Requirements

Education

• High School Diploma or G.E.D.

Work Experience

• One to three years of administrative experience in a service-related business.
• One to three years of scheduling field technicians and/or customer service.

Knowledge / Skills / Abilities

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel).
• General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.
• Incorporate time management skills by prioritizing work assignments.
• Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.
• Must be able to handle high-pressure situations.
• Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.

Preferred Job Requirements

Education

• Associate or bachelor's degree in related field.

Work Experience

• 4 years of administrative experience in a service-related business.
• 4 years of scheduling field technicians and/or customer service.

Knowledge / Skills / Abilities

• Working knowledge of business enterprise systems (e.g. FieldServio, SAP, etc.).
• Proficiency in schematic and service documentation.

Physical Requirements and Working Conditions

Office Environment (Includes field sales): While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."