Service Administrator

Alta Equipment Company; Itasca (IL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Training

Benefits package

401(k) with match

Company laptop

Paid time off

10 holidays

Job summary

Alta Equipment Group is seeking a full-time Service Administrator at our Itasca, IL location. The role focuses on managing work orders, supporting the service manager, and ensuring timely and accurate payroll for shop and field technicians.

Candidates should have billing and customer service experience and strong MS Office/ERP skills. We offer training, a robust benefits package, a 401(k) with match, a company laptop, PTO, and 10 paid holidays.

Qualifications

• Previous billing and customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.

Responsibilities

• Provide support to the service manager and manage the work order process.
• Obtain PO numbers from customers when required and input repair write-ups in the system.
• Prepare work orders for review and close jobs when completed.
• Handle time entries and payroll for shop and field technicians with supervision.
• Maintain regular communication with customers and inter‑department teams.

Skills

Customer service

Verbal & written communication

Time management

Tools

ERP

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

Our Material Handling Group is seeking a full-time Service Administrator for our Itasca branch. This position will ensure the work order process is being managed and completed in an efficient and accurate manner. The expected hourly rate for this role is $25-$28/hr. The goals are to assist the service manager throughout the workday and take care of our customer and technician needs.

The primary responsibilities of the position consist of, but are not limited to:

• Provide support to the service manager.
• Obtain purchase order (PO) number from the customer if the customer's protocol is to give out PO's.
• Input technician job repair write ups located in our business system. This will be done daily on all jobs that are completed and in process.
• Prepare all work orders ready to close for the service manager to review once the job is completed.
• Have all work orders closed when job is completed.
• Responsible for all time entries and payroll for the shop and field technicians. All payroll must be approved by the service manager prior to submission.
• Periodically will call customer to provide updates or obtain additional information from them.
• Follow up with other inter-company departments on open issues.
• Incorporate Alta's Guiding Principles into daily activities.
• Performs other duties as assigned.
• Consistent, regular, and reliable attendance including being ready for work at the designated start time.

Qualifications

• Previous billing and customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds.
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles.

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobs to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!