Service Administrator

Alta Equipment Group; Itasca (IL); On-site; USD 34,000 - 39,000; Full time

Job summary

Alta Equipment Group in Itasca, IL is seeking a full-time Service Administrator to manage the work order process and support the service manager. The role will focus on accurate processing of customer and technician needs and ensuring timely completion of jobs at the Itasca branch.

Responsibilities include obtaining PO numbers, entering repair write-ups, preparing and closing work orders, managing time entries and payroll, and coordinating with other departments.

Qualifications

• Billing and customer service experience preferred.
• Strong computer skills with MS Word/Excel/Outlook.
• Experience with ERP systems a plus.
• Excellent verbal and written communication.
• Time management and ability to interact with all levels of coworkers and customers.

Responsibilities

• Provide support to the service manager.
• Obtain PO numbers from customers per process.
• Input technician job repair write-ups into the business system daily.
• Prepare all work orders for review after job completion.
• Close all work orders when jobs are completed.
• Record all time entries and payroll for shop and field technicians.
• Call customers to provide updates or gather information.
• Coordinate with inter-company departments on open issues.
• Incorporate Alta's Guiding Principles into daily activities.
• Perform other duties as assigned.
• Maintain consistent, regular attendance and be ready to start on time.

Skills

Customer service

MS Office

Tools

Microsoft Word

Excel

Outlook

ERP system

Job description

Our Material Handling Group is seeking a full-timeService Administrator for our Itasca branch. This position will ensure the work order process is being managed and completed in an efficient and accurate manner. The expected hourly rate for this role is $25-$28/hr. The goals are to assist the service manager throughout the workday and take care of our customer and technician needs.

The primary responsibilities of the position consist of, but are not limited to:

• Provide support to the service manager.
• Obtain purchase order (PO) number from the customer if the customer's protocol is to give out PO's.
• Input technician job repair write ups located in our business system. This will be done daily on all jobs that are completed and in process.
• Prepare all work orders ready to close for the service manager to review once the job is completed.
• Have all work orders closed when job is completed.
• Responsible for all time entries and payroll for the shop and field technicians. All payroll must be approved by the service manager prior to submission.
• Periodically will call customer to provide updates or obtain additional information from them.
• Follow up with other inter-company departments on open issues.
• Incorporate Alta's Guiding Principles into daily activities.
• Performs other duties as assigned.
• Consistent, regular, and reliable attendance including being ready for work at the designated start time.

Qualifications

• Previous billing and customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds.
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles.