Resident Experience Specialist

ADP, Inc.; Apollo Beach (FL); On-site; USD 22,000 - 23,000; Full time

Job summary

ADP, Inc. is seeking a Resident Service Specialist in Apollo Beach, FL to deliver exceptional customer service and support for residents. You will act as a liaison between residents and property management, handling inquiries and coordinating with maintenance and leasing teams to resolve issues.

The role requires strong communication, multitasking, and familiarity with property management software, with eligibility to work weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or property management support.
• Proficiency with basic computer applications and property management software.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and maintain professionalism under pressure.
• Ability to work weekends and holidays.

Responsibilities

• Respond promptly and courteously to resident inquiries and service requests via phone, email, or in-person interactions.
• Assist residents with account questions, payments, fees, balances, and other account-related matters as appropriate.
• Coordinate with maintenance and management teams to ensure timely resolution of resident issues and follow up to confirm satisfaction.
• Maintain accurate records of resident communications, service requests, and resolutions using property management software.
• Follow up with residents to ensure requests and concerns have been properly resolved.
• Maintain resident confidentiality and information.
• Assist in setting up for community events and initiatives to enhance resident engagement and foster a welcoming environment.

Skills

Customer service

Strong communication

Interpersonal skills

Multitasking

Professionalism under pressure

Weekend/holiday availability

Property management software

Education

High school diploma or equivalent

Associate's degree or higher (preferred) in Business/ Hospitality/ related

Job description

ADP, Inc. is seeking a Resident Service Specialist in Apollo Beach, FL to deliver exceptional customer service and support for residents. You will act as a liaison between residents and property management, handling inquiries and coordinating with maintenance and leasing teams to resolve issues.

The role requires strong communication, multitasking, and familiarity with property management software, with eligibility to work weekends and holidays.