Service Operations Coordinator

Genset-Services,-Inc.; Fort Myers (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Genset-Services,-Inc. is seeking a.Service Administrator in Fort Myers, FL to manage customer service operations and daily administrative duties. Responsibilities include scheduling, record-keeping, invoicing support, and client communication to ensure smooth service delivery.

The role requires a Bachelor’s degree and at least three years of experience, with strong Microsoft Office and CRM skills. This is a full-time on-site position in Fort Myers.

Qualifications

• Bachelor’s degree required.
• Minimum three years of experience as a Service Administrator or similar role.
• Proficiency with Microsoft Office and CRM systems desired.

Responsibilities

• Coordinates and schedules service appointments, installations, and maintenance activities.
• Maintains detailed and organized records of service activities, including service reports, invoices, and customer interactions.
• Process and track service orders from initiation to completion.
• Assists in the preparation of invoices and tracks payments for services rendered.
• Communicates with clients to inform them about service schedules, changes, or delays.
• Handles customer inquiries, resolves issues, and escalates complex issues to the appropriate team.
• Supports the service team by coordinating logistics, ordering parts, and managing inventories.
• Prepares and presents regular service reports for management; analyzes service metrics.
• Collaborates with sales and accounting to ensure smooth operations and customer satisfaction.
• Adheres to local, state, and federal laws and company policies.
• Performs data entry, filing, and record-keeping.

Skills

Communication

Customer service

Budget management

Vendor negotiation

CRM proficiency

Multitasking

Attention to detail

Team collaboration

Problem solving

Independent work

Education

Bachelor’s degree in related field

Tools

Microsoft Office

CRM system

Job description

Genset-Services,-Inc. is seeking a.Service Administrator in Fort Myers, FL to manage customer service operations and daily administrative duties. Responsibilities include scheduling, record-keeping, invoicing support, and client communication to ensure smooth service delivery.

The role requires a Bachelor’s degree and at least three years of experience, with strong Microsoft Office and CRM skills. This is a full-time on-site position in Fort Myers.