Service Operations Coordinator

Everon; Columbia (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Everon is seeking an organized administrative professional to schedule service appointments and inspections, dispatch technicians, and manage contract paperwork. You will coordinate with sales, project managers and technicians to ensure paperwork and material needs are met, while maintaining accurate daily reports.

The role emphasizes strong communication, attention to detail and proficiency with ERP systems and Microsoft Office in a dynamic service environment.

Qualifications

• High School Diploma or GED.
• 3+ years of experience performing administrative duties in a sales or service industry; ERP systems preferred.
• Proficient in Microsoft Office (Word, Excel & PowerPoint).
• Ability to read and interpret documents in English.

Responsibilities

• Schedule appointments and dispatch technicians for service and inspections.
• Create work orders, provide status to customers and follow up with technicians.
• Confirm work orders are completed and/or closed by reviewing notes and pending items.
• Complete contract paperwork and QC paperwork.
• Schedule subcontractor work.
• Coordinate with Sales, Project Managers and technicians to ensure paperwork is complete.
• Maintain appointment schedules and order materials/equipment.
• Receive materials and issue to technicians.
• Complete daily reports.
• Assist in coordinating activities such as scheduling, customer notification and equipment procurement.

Skills

Decision making

Organized

Detail oriented

Communication

Data analysis

Dispatching

Scheduling

Education

High School Diploma or GED

Tools

Microsoft Office

ERP systems

Job description

Everon is seeking an organized administrative professional to schedule service appointments and inspections, dispatch technicians, and manage contract paperwork. You will coordinate with sales, project managers and technicians to ensure paperwork and material needs are met, while maintaining accurate daily reports.

The role emphasizes strong communication, attention to detail and proficiency with ERP systems and Microsoft Office in a dynamic service environment.