Service Coordinator

Everon; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Everon is hiring for an administrative coordinator to support service operations in Jacksonville, FL. You will schedule appointments, dispatch technicians, and manage work orders while ensuring timely communication with customers and field staff.

The role requires 3+ years in admin duties within a sales or service setting, proficiency with ERP systems, and strong MS Office skills. Attention to detail and organizational excellence are essential for success.

Qualifications

• 3+ years of administrative experience in a sales or service environment.
• ERP systems experience preferred.
• Proficient in Microsoft Office (Word, Excel & PowerPoint).
• Strong written and verbal communication; highly organized and detail oriented.

Responsibilities

• Schedule appointments and dispatch technicians for service and inspections.
• Create work orders and provide status updates to customers; follow up with technicians.
• Verify completion of work orders and close out notes.
• Handle contract and QC paperwork; schedule sub-contractor work.
• Coordinate with Sales, Project Managers and technicians.
• Maintain accurate daily reports and inventory records.

Skills

Administrative skills

Communication

Data analysis

MS Office proficiency

Education

High School Diploma or GED

Tools

ERP systems

Microsoft Office

Job description

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Essential Duties And Responsibilities

• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
• Responsible for creating work orders, providing status to customer and following up with technicians.
• Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
• Complete contract paperwork and QC paperwork.
• Schedule sub-contractor work.
• Work with technicians to ensure all paperwork is completed properly within the designated time.
• Maintain appointment schedules.
• Order material and equipment.
• Receive material/equipment and issue material and equipment to technicians.
• Complete daily reports.
• Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between Sales, Project Managers and technicians.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or General Education Degree (GED)
• Minimum 3 years of experience performing administrative duties required within a sales or service industry
• and working knowledge of ERP systems preferred
• Proficient in Microsoft Office (Word, Excel & PowerPoint)

Experience/Requirements

• Must possess good decision making skills, be very organized and detail oriented.
• Must have excellent oral and written communication.
• Ability to use discretion. Problem Solving and ability to elevate matters when needed.
• Data analysis and interpretation skills.
• Speed and accuracy with attention to detail.
• Dispatching and scheduling.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and walk.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
• Must be able to drive a motor vehicle while seated for extended periods, and be able to drive at night.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

Functions

Work Environment:

• Normal office environment.
• The noise level in the work environment is usually moderate.

Pay And Benefits Disclosure

Everon offers eligible employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.