Service Operations Advisor — Billing & Scheduling

Torrey Holistics; Applegate (CA); On-site; USD 65,000 - 80,000; Full time

Job summary

Torrey Holistics in California is seeking a Service Operations Advisor to ensure invoices are accurate and scheduling runs smoothly. You will transform repair orders into precise invoices using Fullbay and QuickBooks, and coordinate with service writers, parts, and technicians to hit timelines and onboard customers.

The role demands meticulous attention to detail, a collaborative mindset, and the ability to work fast to meet customer requirements and maintain clean revenue flow.

Qualifications

• Experience as a Service Advisor/Writer or similar role.
• Strong invoicing accuracy and attention to billing details.
• Familiarity with billing and scheduling in a shop environment.

Responsibilities

• Validate all invoices: mileage, labor times, parts lines, totals.
• Customize entries per account; input data in Fullbay + QuickBooks.
• Coordinate with Cash Management to support timely payments and strong collections.
• Work with service writers, parts and technicians to schedule jobs and onboard customers.

Skills

Attention to detail

Organized

Collaborative

Fast-paced

Tools

Fullbay

QuickBooks

Job description

Service Operations Advisor — Billing & SchedulingAre you the person everyone trusts to get the details right? Can you keep a busy shop flowing while ensuring every customer is billed exactly as agreed? Join us and own the moment where great service becomes accurate revenue.Your missionTransform repair orders into precise invoices, tailor pricing elements per customer, and keep information moving cleanly through Fullbay and QuickBooks—while collaborating across the shop to hit timelines and keep customers organized.Key responsibilitiesValidate all invoices: confirm mileage/odometer, labor times, parts lines, and totals.Customize mileage, time entries, and markups for each account; George & Rick will train you on every customer’s playbook.Process and input key account data in Fullbay + QuickBooks for accurate billing and reporting.Identify bottlenecks and implement improvements to strengthen invoicing procedures.Coordinate with the Cash Management team to support timely payments and strong collections performance.Partner with service writers, parts, and technicians to schedule jobs, order parts, and onboard/organize customers.What success looks likeZero‑defect invoices and faster billing cyclesCustomer‑specific requirements consistently metSmoother scheduling and parts coordination across the shopTraits that make you shineCollaborative and team-drivenComfortable operating at speedQuick, practical decision-makerOrganized and focused amid competing prioritiesMeticulous attention to detailBenefits401(k)Paid time offRetirement planWork settingIn personPreferred experienceService Advisor/Writer background