Service Advisor

Moore's Automotive Repair, LLC; Mississippi; On-site; USD 42,000 - 56,000; Full time

Job summary

Moore's Automotive Repair, LLC seeks a professional Service Advisor to be the main link between customers and technicians. You will greet customers, answer phones, schedule appointments, write repair orders, and prepare estimates.

Explain repairs, obtain approvals, and keep customers updated throughout the process. You will help manage daily shop flow, coordinate with technicians, collect payments, and ensure a positive, high‑quality customer experience from contact to vehicle pickup.

Qualifications

• Greeting customers and answering phones and messages.
• Scheduling appointments and writing repair orders.
• Preparing estimates and explaining recommended repairs.
• Obtaining approvals and keeping customers updated throughout repair.

Responsibilities

• Manage daily flow of vehicles through the shop and coordinate with technicians.
• Follow up on declined or recommended work and collect payments.
• Schedule future services and ensure a positive customer experience from contact to pickup.

Job description

The Service Advisor is an important part of our front office and serves as the main point of communication between our customers and technicians.

This position includes greeting customers, answering phones and messages, scheduling appointments, writing repair orders, preparing estimates, explaining recommended repairs, obtaining approvals, and keeping customers updated throughout the repair process.

You’ll also help manage the daily flow of vehicles through the shop, communicate clearly with technicians, follow up on declined or recommended work, collect payments, schedule future services, and make sure customers receive a professional and positive experience from the time they contact us until their vehicle is picked up.

We’re looking for someone who is professional, dependable, detail-oriented, comfortable talking with customers, able to multitask, and willing to learn. Previous automotive or service-writing experience is a plus, but strong customer service skills, communication, and a good work ethic are extremely important.