Service Advisor

Moore's Automotive Repair, LLC; New Albany (MS); On-site; USD 38,000 - 46,000; Full time

Job summary

Moore's Automotive Repair, LLC is seeking a Service Advisor to be the front-line communication hub between customers and our technicians. The role includes greeting customers, answering phones, scheduling, writing repair orders, and preparing estimates, while clearly explaining repairs and obtaining approvals.

You will help manage daily vehicle flow, coordinate with technicians, and follow up on recommended work, ensuring customers have a positive experience from contact to checkout.

Qualifications

• Professional, dependable, and detail-oriented.
• Comfortable talking with customers.
• Strong customer service skills and a good work ethic.

Responsibilities

• Greet customers and answer phones and messages.
• Schedule appointments and write repair orders.
• Prepare estimates and explain recommended repairs to customers.
• Obtain approvals and keep customers updated throughout the repair process.
• Help manage daily flow of vehicles and communicate with technicians.
• Follow up on declined or recommended work and collect payments.
• Schedule future services and ensure a professional, positive customer experience.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Job description

The Service Advisor is an important part of our front office and serves as the main point of communication between our customers and technicians.

This position includes greeting customers, answering phones and messages, scheduling appointments, writing repair orders, preparing estimates, explaining recommended repairs, obtaining approvals, and keeping customers updated throughout the repair process.

You’ll also help manage the daily flow of vehicles through the shop, communicate clearly with technicians, follow up on declined or recommended work, collect payments, schedule future services, and make sure customers receive a professional and positive experience from the time they contact us until their vehicle is picked up.

We’re looking for someone who is professional, dependable, detail-oriented, comfortable talking with customers, able to multitask, and willing to learn. Previous automotive or service-writing experience is a plus, but strong customer service skills, communication, and a good work ethic are extremely important.