Service Operations Administrator - Pest Management

Modern Pest Services; New York (NY); On-site; USD 38,572 - 44,083; Full time

Benefits offered by this job

Health benefits

Company-paid life insurance

Short-term disability

401(k) plan with company match

Weekly pay

Paid Time Off

Job summary

JP McHale Pest Management in Manhattan is seeking a Service Administrator to support daily field operations. You will schedule appointments in PestPac, confirm details with customers, create tickets, maintain records, and prepare service agreements.

The role requires an Associate degree and at least 2 years of administrative experience, with strong MS Office skills. Pay is $28-$32 per hour, DOE, and benefits from a collaborative team environment.

Qualifications

• Associate’s degree in Business Administration or related field preferred.
• Minimum of 2 years of administrative experience, preferably in a fast-paced, service-oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills.
• Customer service experience is a plus.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Responsibilities

• Schedule appointments and confirm bookings in PestPac.
• Ensure all appointments are clearly confirmed, documented, and aligned with customer expectations.
• Create service tickets in PestPac based on confirmed information with detailed notes for technicians.
• Maintain accurate customer records and documentation within PestPac.
• Prepare and send annual service agreements requiring updated customer signatures.
• Track agreement status and follow up to ensure timely completion.
• Run and compile weekly operational reports for managers.
• Route un-serviced tickets to appropriate departments and maintain data integrity.
• Handle outbound communication related to daily operational changes.

Skills

Organizational skills

Communication skills

Customer service

Collaboration

Education

Associate degree in Business Administration

Job description

JP McHale Pest Management in Manhattan is seeking a Service Administrator to support daily field operations. You will schedule appointments in PestPac, confirm details with customers, create tickets, maintain records, and prepare service agreements.

The role requires an Associate degree and at least 2 years of administrative experience, with strong MS Office skills. Pay is $28-$32 per hour, DOE, and benefits from a collaborative team environment.