Special Services Technician

Modern Pest Services; Village of Buchanan (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Modern Pest Services is looking for a Special Services Technician in the Village of Buchanan, NY. This role focuses on evaluating and administering various pest control services such as mold abatement and air duct cleaning.

The ideal candidate will have strong communication skills, a background in pest control, and the ability to work independently and collaboratively. The position offers opportunities for growth and requires physical stamina and a valid NY driver's license.

Qualifications

• 0+ years background in pest control, termite, and/or wildlife control.
• Possesses a valid NY State driver's license with at least 3 years of driving experience.
• Capable of indoor/outdoor work in all weather conditions.

Responsibilities

• Administers contracted services for customers, including various pest control services.
• Builds long‑term relationships by offering customized solutions.
• Operates and maintains service vehicles and equipment.

Skills

Strong communication skills

Organizational skills

Problem-solving abilities

Customer service orientation

Basic carpentry skills

Education

High School Diploma or GED

Tools

PestPac software

Job description

Position Purpose

The Special Services Technician is responsible for evaluating and administering special services for residential and commercial properties to include mold abatement, air duct cleaning, rodent exclusion, dehumidification, disinfecting, insulation, or reconstruction services. The position provides the vital link between the company and clients through exceptional customer service, helping people solve pest challenges and improve environments.

Essential Duties & Responsibilities

• Administers contracted services for customers, including mold abatement, air duct cleaning, rodent exclusion, dehumidification, disinfecting, insulation, or reconstruction services.
• Accurately completes required paperwork in a timely manner.
• Communicates with customers to ensure satisfaction and discuss additional services.
• Builds long‑term relationships by offering customized solutions.
• Partners with Wildlife Services technicians for wildlife trapping, removal, exclusion, and preventative services.
• Partners with canine handlers for bed bug evaluation and services.
• Performs damage repair services resulting from wildlife or other infestations.
• Seeks to solve existing pest problems and recommends corrective and preventive measures.
• Operates and maintains service vehicles and equipment.
• Builds customer relationships through friendly, helpful, and courteous behavior during visits.
• Gains and maintains knowledge of pest control and special services through paid training.
• Stays current on latest developments, trends, technology, and regulations in the pest control industry.
• Participates in employer‑provided training on new methods, products, and services.
• Obtains and maintains required licenses and certificates funded by JP McHale.
• Maintains proficiency in all organizational safe‑working policies and practices.
• Performs miscellaneous job‑related duties as assigned.

Qualifications

• Knowledgeable about the company’s products and services, and customer‑related policies.
• Strong communication, organizational, and multitasking skills.
• Excellent problem‑solving and solution identification abilities.
• Collaborative with all departments and employees.
• Strong customer service orientation.
• Can work independently after training, and effectively in a team setting.
• Capable of indoor/outdoor work in all weather conditions.
• Computer literate and able to use smartphones for apps and emailing.
• Wears protective safety equipment as required.
• Possesses a valid NY State driver’s license and at least 3 years of driving experience.
• Handyman and basic carpentry skills, including window replacement, vinyl/aluminum siding installation, and handling aluminum break.
• Comfortable working at heights on ladders, scaffolds, and roofs.
• High School Diploma or GED.
• Experience with PestPac software is a plus.
• 0+ years background in pest control, termite, and/or wildlife control.

Physical Activities and Requirements

Frequent use of wrists, hands, fingers, and arms for reaching, climbing, kneeling, crouching, and crawling. Ability to lift, carry, push, and pull materials weighing up to 50–60 pounds, with heavier weights using proper equipment. Requires average hearing, speaking, and visual acuity and ability to perform repetitious duties for long periods. Must be able to climb ladders and navigate attics and crawl spaces.

Working Conditions

Work indoors and outdoors, exposed to pesticides, dust, mechanical hazards, and moving objects or other vehicles. May encounter cold and hot temperatures, inclement weather, and allergens such as mold, dust, pets, pollen, and others.