Service Coordinator

Albireo Energy; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Voluntary Life Insurance

Short Term & Long Term Disability

Paid Vacation

Paid Sick Time

Paid Holidays

401K with Company match

Job summary

Albireo Energy in Florida seeks a Service Coordinator to ensure customer expectations are met through clear communication, prioritizing service calls, and coordinating with field technicians. You’ll manage service calls, create and close tickets, and ensure accurate ERP data for invoicing and reporting.

The role requires ERP experience (Microsoft AX preferred or Siebel), strong skills in Excel/Outlook/Word, and the ability to explain technical information clearly while maintaining professional

Qualifications

• Bachelor's or Associate degree or 3+ years of equivalent work experience.
• Experience with ERP systems in a service environment.
• Proficient in MS Excel, Outlook, and Word.
• Strong interpersonal and communication skills, with the ability to explain technical information.

Responsibilities

• Schedule and dispatch field labor to meet customer needs.
• Create service jobs and assist with closing work tickets.
• Track and bill for service performed weekly.
• Use service software to open calls and schedule maintenance visits.
• Support manpower planning and cost containment to protect margins.
• Deliver excellent customer service and continuous improvement.

Skills

ERP systems

Excel

Outlook

Word

Interpersonal skills

Communication of technical info

Teamwork

Self-motivated

Writing ability

Education

Bachelor or Associate degree

Tools

Microsoft AX

Siebel

Service software

Job description

This position will ensure customer expectations and commitments are met through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees.

• Scheduling and dispatching of field labor force to meet customer needs and expectations based on the nature of the call (Emergency, Preventive Maintenance, available resources and customer needs). Ensure information is accurately entered in operating system
• Create new service jobs in operating system and assist with closing out work tickets, reviewing work tickets for accuracy, and invoicing customers weekly for service performed
• Effectively utilize service software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventative maintenance visits, updating customer information, creating purchase orders
• Assist with calls with customers to ensure customer expectations are met, while helping to transfer information to new field service tools
• Service Manager with manpower planning and scheduling by establishing a work plan and preventative maintenance schedule to fulfill assigned account commitments
• Manage service contract profitability by ensuring executed labor and materials match planned gross margin levels, execute monthly agreement billings, and effective cost containment procedures
• Deliver outstanding customer service as well as measure and maintain a quality delivery process for continuous improvement
• Perform other duties as assigned, including learning all functions of new operating system (via online, in person, and on the job training)

Requirements

• Bachelor's or Associate's degree, or 3 years plus of equivalent work experience
• Experience in using established Enterprise Resource Planning systems in a service environment
• Microsoft AX is ideal, but others (i.e. Siebel) are acceptable
• Very comfortable with computer applications and ability to perform wide range of tasks in Microsoft Excel, Outlook, and Word
• Experience in a service environment, where technicians are dispatched from a central hub
• Excellent interpersonal skills to represent the company to customers and other outside contacts in an ethical and professional manner
• Possess the ability to explain technical information to relevant parties
• Must have experience in writing as well as demonstrated understanding of computer programs
• Have a positive attitude and a sense of humor
• Ability to work in a team with varied personalities yet be self-driven to meet tasks and deadlines

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• 401K with Company match