Internal Service Support Specialist

Nobelus, LLC; Knoxville (TN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Monthly bonuses

Quarterly bonuses

Job summary

Nobelus, LLC is seeking a Service Support Specialist to be the frontline ambassador for our clients, delivering exceptional service and ensuring a positive, seamless experience.

You will work with Sales, Operations, and Technical Service teams to ensure every customer interaction is outstanding, while handling warehouse tasks and documenting activities. Strong communication, problem-solving, and ownership are essential for success.

Qualifications

• 4+ years in customer service or service support roles.
• Experience with ERP (Infor) or CRM systems.
• Forklift experience or certification preferred.
• Strong computer and administrative skills.
• Occasional lifting/moving of inventory items.

Responsibilities

• Respond to customer inquiries and service requests.
• Coordinate and schedule technical support and service activities.
• Identify solutions to customer challenges.
• Build strong relationships through outstanding service.
• Operate a forklift to retrieve inventory for clients.
• Maintain accurate records in company systems.
• Collaborate with internal teams for timely issue resolution.

Skills

Customer service

Communication

Organizational skills

Problem solving

Multitasking

Relationship building

Tools

Infor ERP

CRM systems

Job description

Description

The Service Department is seeking a dynamic and energetic Service Support Specialist to join our team!

In this vital role, you will be the frontline ambassador for our clients, providing exceptional support and ensuring their experience with us is positive, seamless, and memorable. Your enthusiasm, communication skills, and problem-solving abilities will drive customer satisfaction and foster long-term relationships.

What You Will Be Doing:

As our Internal Service Specialist, you'll be the go-to person for customers who need support, answers, parts, or solutions. You'll work closely with our Sales, Operations, and Technical Service teams to ensure every customer experience is outstanding!

Your responsibilities will include:

• Responding to customer inquiries and service requests
• Coordinating and scheduling technical support and service activities
• Identifying creative solutions to customer challenges
• Building strong relationships through outstanding service
• Operating a forklift to retrieve inventory for clients
• Maintaining accurate records in company systems
• Working with internal teams to ensure timely issue resolution

You may be a great fit if you:

• Enjoy helping people and solving problems
• Have strong communication and organizational skills
• Can balance multiple priorities with a positive attitude
• Are comfortable learning technical products and processes
• Take ownership and follow through on commitments
• Enjoy both office-based customer service and hands-on warehouse activities
• You maintain a professional calm, cool and collected attitude no matter how difficult the client can be

Requirements

Preferred Qualifications

• 4+ years experience in Customer Service, Service Support, Service Coordination, inside sales, or technical support experience
• Experience with ERP (Infor,) CRM, or business software systems
• Forklift experience or willingness to obtain certification
• Strong computer and administrative skills
• Ability to occasionally lift and move inventory items

Why You'll Love Working Here

• Every day brings new challenges and opportunities
• Friendly, supportive team environment
• Opportunity to make a direct impact on customer satisfaction
• Growing company with career advancement opportunities
• Competitive compensation and benefits
• Monthly and quarterly bonusses
• A very dynamic team mentality in a very supportive culture.

We Don't Just Solve Problems—We Create Great Customer Experiences.

If you're looking for a role where you can initiative with customer focus, and where your problem-solving skills truly matter, we'd love to meet you.

We look forward to hearing from you!