Service Office Admin

generator-supercenter-careers; Detroit (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Voluntary Life Insurance

Short-term Disability

Long-term Disability

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching

Training & development

Collaborative environment

Job summary

Generator Supercenter is seeking an Administrative Assistant to perform clerical tasks, answer phones, organize files, and support the Service Department in Detroit. You will manage scheduling, dispatch technicians, and maintain service records while delivering exceptional customer service in a fast-paced office.

Ideal candidates are highly organized, detail-oriented, with strong communication skills and the ability to multitask.

Qualifications

• High school diploma or equivalent.
• Proficient in relevant computer applications.
• Required language proficiency.
• Knowledge of customer service.
• Good data entry and typing skills.

Responsibilities

• Coordinate and schedule service calls and maintenance for generators.
• Dispatch field technicians efficiently based on location and availability.
• Communicate with customers regarding appointment times, service updates, and inquiries.
• Maintain accurate service records and scheduling logs.
• Assist with incoming service requests via phone and email.
• Work closely with service managers and technicians to ensure smooth operations.
• Provide exceptional customer service and follow up on completed jobs.
• Must be organized, detail-oriented, and comfortable in a fast-paced environment.

Skills

Verbal & Written Communication

Listening

Problem Solving

Customer Service

Organizational Skills

Attention to Detail

Good Judgment

Adaptability

Teamwork

Stress Tolerance

Multi-tasking

Education

High school diploma or equivalent

Proficient in relevant computer applications

Required language proficiency

Knowledge of customer service

Good data entry and typing skills

Job description

Benefits:

• A positive and collaborative work environment
• Voluntary Life Insurance
• Short and Long Term Disability
• Medical, Dental and Vision
• 401K Matching (after 6 months of employment)
• Training & development

About Generator Supercenter

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

Job description

Generator Supercenter is seeking a highly organized and responsible Administrative Assistant to join our growing organization. In this position, you will perform clerical tasks, answer phones, and help around the office. Other duties will include assisting the Service Dept. with preparing documents, organizing files, managing existing documents, and generally keeping the office organized, tidy, and running smoothly.

Key Competencies and Requirements:

• Verbal and written communication skills
• Listening skills
• Problem analysis and problem-solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Good judgment
• Adaptability
• Teamwork
• Stress tolerance and Resilience
• Multi-tasker - be able to perform various clerical duties.

Education & Experience:

• High school diploma or equivalent
• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service
• Good data entry and typing skills

Duties and Responsibilities:

• Coordinate and schedule service calls and maintenance for generators
• Dispatch field technicians efficiently based on location and availability
• Communicate with customers regarding appointment times, service updates, and inquiries
• Maintain accurate service records and scheduling logs
• Assist with incoming service requests via phone and email
• Work closely with service managers and technicians to ensure smooth operations
• Provide exceptional customer service and follow up on completed jobs
• Must be organized, detail-oriented, and comfortable in a fast-paced environment

REQUIRED

• Mandatory On-Call Availability During Hurricane Season
• Phone etiquette
• Team Collaboration & Cross-Department Support

We are the Largest Residential Generator Installer in the state of Texas and rapidly expanding across the US. Come be a part of our team!

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as necessary to meet the ongoing needs of the organization.