ServiceNow Developer

Ethereum Technologies LLC; Reston (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

Ethereum Technologies in Reston, VA is seeking a ServiceNow Developer to design, configure, and deliver ITAM solutions focusing on HAM and SAM across environments. You will automate lifecycle processes, improve data accuracy, and drive compliance by partnering with product owners, procurement, security, and IT operations.

The ideal candidate has 3+ years building on the ServiceNow platform, hands-on HAM Pro and SAM Pro experience, and strong troubleshooting and stakeholder communication skills

Qualifications

• 3+ years building on the ServiceNow platform.
• Hands-on HAM Pro experience: stockrooms, workflows, lifecycle states, asset audits.
• Experience with software licensing models (per device/user, SaaS, Oracle, Microsoft, Adobe).
• Familiarity with asset financials, depreciation, contracts, warranties, vendors, procurement flows.
• Proven troubleshooting, performance tuning, and root-cause analysis.
• Excellent communication with both technical and non-technical stakeholders.

Responsibilities

• Design, configure, and develop on the ServiceNow platform for ITAM, HAM, and SAM across all environments.
• Implement and enhance data models, discovery, normalization, entitlement, reconciliation, and lifecycle workflows.
• Build and maintain integrations to CMDB, SCCM/Intune, Jamf, Azure AD, HR, procurement, and finance systems.
• Configure HAM Pro, including stockrooms, models, asset states, and full lifecycle processes from receiving to disposal.
• Configure SAM Pro, including software models, normalization, publisher packs, entitlements, contracts, and compliance positions.
• Develop client/server scripts, UI policies/actions, Flow Designer flows, business rules, Script Includes, and Scheduled Jobs.
• Implement Discovery and SAM normalization/publisher packs, tuning identification and reconciliation rules.
• Configure CMDB relationships, class models, and data quality controls for health, completeness, and correctness.

Skills

3+ years of ServiceNow experience

HAM Pro expertise

SAM Pro experience

Licensing models knowledge

Asset financials familiarity

Troubleshooting & performance tuning

Excellent stakeholder communication

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization:US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Role Overview:

We are seeking ServiceNow Developer to design, configure, and deliver solutions across the IT Asset Management suite, with a focus on Hardware Asset Management (HAM) and Software Asset Management (SAM). This role involves partnering with product owners, procurement, security, and IT operations to automate lifecycle processes, improve data accuracy, reduce software and hardware risk/cost, and drive compliance. The ideal candidate will have a strong development background in ITSM, SPM, and ITAM.

Key Responsibilities:

• Design, configure, and develop on the ServiceNow platform for ITAM, HAM, and SAM across all environments.
• Implement and enhance data models, discovery, normalization, entitlement, reconciliation, and lifecycle workflows.
• Build and maintain integrations to CMDB, SCCM/Intune, Jamf, Azure AD, HR, procurement, and finance systems.
• Configure HAM Pro, including stockrooms, models, asset states, and full lifecycle processes from receiving to disposal.
• Configure SAM Pro, including software models, normalization, publisher packs, entitlements, contracts, and compliance positions.
• Develop client/server scripts, UI policies/actions, Flow Designer flows, business rules, Script Includes, and Scheduled Jobs.
• Implement Discovery and SAM normalization/publisher packs, tuning identification and reconciliation rules.
• Configure CMDB relationships, class models, and data quality controls for health, completeness, and correctness.

Required Qualifications:

• 3+ years of experience building on the ServiceNow platform.
• Hands-on experience with HAM Pro (stockrooms, workflows, lifecycle states, asset audits).
• Experience with various software licensing models (e.g., per device/user, SaaS, Oracle, Microsoft, Adobe).
• Familiarity with asset financials, depreciation, contracts, warranties, vendors, and procurement flows.
• Demonstrated ability in troubleshooting, performance tuning, and root-cause analysis.
• Excellent communication skills for collaborating with both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with ServiceNow Discovery, Cloud Discovery, and SAM/HAM Pro optimization at an enterprise scale.
• Advanced scripting skills for complex reconciliation, custom license models, and API-based entitlement loads.
• Knowledge of hardware lifecycle best practices, including RMA, repair depots, and secure disposal.
• Knowledge of SaaS management (Okta, Azure AD, SSO, SCIM, usage/telemetry-driven reclamation).
• Experience with data governance, data quality KPIs, and CMDB/CSDM alignment initiatives.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.