Service Now SAM Pro Developer

Quantum Technologies. LLC; Plano (TX); On-site; USD 100,000 - 160,000; Full time

Job summary

Quantum Technologies. LLC in Plano, TX seeks a ServiceNow SAM Pro expert to implement, customize, and integrate SAM Pro with CMDB and ITOM, ensuring licensing compliance and cost optimization.

You will collaborate with ITAM, Procurement, Finance, Legal, and IT Operations to maintain data quality, create config guides, and drive dashboards for license consumption and risks.

Qualifications

• Hands-on ServiceNow development experience (3–5+ years).
• 2–3+ years implementing and supporting SAM Pro.
• Software models, entitlements, license positions, normalization, reconciliation, reclamation, and SaaS License Management.
• Understanding of licensing models, publisher agreements, compliance requirements, and software audits.
• Integrations: REST/SOAP APIs, MID Server, SCCM/MECM, Intune, Jamf, and inventory tools.
• ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, Service Graph knowledge.
• Strong analytical, troubleshooting, documentation, and stakeholder communication skills.

Responsibilities

• Implement, configure, and customize ServiceNow SAM Pro including models, entitlements, contracts, and licensing rules.
• Manage software normalization, reconciliation, reclamation, and SaaS License Management to optimize costs.
• Ensure license compliance and identify cost-saving opportunities by eliminating unused licenses.
• Configure licensing rules for major publishers (Microsoft, Oracle, Adobe, IBM, VMware, Salesforce).
• Integrate SAM Pro with CMDB, ITOM Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, and other inventory systems.
• Maintain data quality, CMDB mapping in line with CSDM standards, and support publisher audits.
• Develop dashboards and reports covering license consumption, compliance risks, software usage, and cost optimization.
• Collaborate with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations teams.
• Prepare technical documentation, configuration guides, and implementation plans while providing knowledge transfer to internal teams.

Skills

ServiceNow dev

SAM Pro

License management

Software licensing

Integrations

Tools

REST/SOAP APIs

MID Server

SCCM/MECM

Intune

Jamf

Inventory tools

Job description

• Implement, configure, and customize ServiceNow SAM Pro, including software models, entitlements, contracts, license positions, and publisher-specific licensing rules.
• Manage software normalization, reconciliation, license reclamation, SaaS License Management, and optimization processes.
• Ensure software license compliance and identify cost-saving opportunities by eliminating unused or underutilized licenses.
• Configure and maintain licensing rules for major publishers, including Microsoft, Oracle, Adobe, IBM, VMware, and Salesforce.
• Integrate SAM Pro with CMDB, ITOM Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, and other inventory systems.
• Maintain software asset data quality, ensure accurate CMDB mapping, and follow CSDM standards.
• Support software publisher audits by maintaining accurate license entitlements, usage records, compliance positions, and supporting documentation.
• Develop dashboards and reports covering license consumption, compliance risks, software usage, and cost optimization.
• Collaborate with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations teams.
• Prepare technical documentation, configuration guides, and implementation plans while providing knowledge transfer to internal teams.

Required Skills:

• ServiceNow Development: 3–5+ years of hands‑on ServiceNow development experience.
• ServiceNow SAM Pro: 2–3+ years of practical experience implementing and supporting SAM Pro.
• SAM Pro Functional Expertise: Software models, entitlements, license positions, normalization, reconciliation, reclamation, and SaaS License Management.
• Software Licensing: Understanding of licensing models, publisher agreements, compliance requirements, and software audits.
• Integrations: REST/SOAP APIs, MID Server, SCCM/MECM, Intune, Jamf, and software inventory tools.
• ServiceNow Platform Knowledge: ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, and Service Graph.
• Strong analytical, troubleshooting, documentation, and stakeholder communication skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist – Software Asset Management Professional (CIS‑SAM).
• CIS-ITAM and/or CIS-ITSM certifications.
• Experience in enterprise IT Asset Management, Software Asset Management, license compliance, and software cost optimization.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.