Service Now SAM Pro Developer

Robotics Technologies; Plano (TX); On-site; USD 100,000 - 165,000; Full time

Job summary

Robotics Technologies LLC in Plano, TX seeks an experienced ServiceNow SAM Pro specialist to implement, configure, and optimize software asset management within the enterprise. You will integrate the SAM Pro solution with CMDB and ITOM tools, manage license entitlements, and develop dashboards to monitor usage and costs.

Collaborating with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations, you will produce documentation and guides, ensuring compliance and continuous

Qualifications

• 3–5+ years of hands-on ServiceNow development experience.
• 2–3+ years implementing and supporting SAM Pro.
• Software models, entitlements, license positions, normalization, reconciliation, reclamation, and SaaS License Management.
• Understanding licensing models, publisher agreements, compliance requirements, and software audits.
• REST/SOAP APIs, MID Server, SCCM/MECM, Intune, Jamf, and software inventory tools.
• ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, and Service Graph.
• Analytical, troubleshooting, documentation, and stakeholder communication skills.

Responsibilities

• Implement, configure, and customize ServiceNow SAM Pro with licensing rules.
• Manage software normalization, reconciliation, reclamation, and SaaS License Management.
• Ensure software license compliance and identify cost-saving opportunities.
• Integrate SAM Pro with CMDB, ITOM Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, and other inventory systems.
• Maintain CMDB mapping and follow CSDM standards.
• Support audits with entitlements, usage records, and documentation.
• Develop dashboards and reports on license consumption, compliance risks, and costs.
• Collaborate with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations.
• Prepare technical documentation, configuration guides, and implementation plans; provide knowledge transfer.

Skills

ServiceNow Development

SAM Pro Expert

License Management

Integrations

ServiceNow Platform Knowledge

Software Licensing

Analytics

Documentation

Stakeholder Communication

Tools

REST/SOAP APIs

MID Server

SCCM/MECM

Intune

Jamf

ITOM Discovery

Job description

• Implement, configure, and customize ServiceNow SAM Pro, including software models, entitlements, contracts, license positions, and publisher-specific licensing rules.
• Manage software normalization, reconciliation, license reclamation, SaaS License Management, and optimization processes.
• Ensure software license compliance and identify cost-saving opportunities by eliminating unused or underutilized licenses.
• Configure and maintain licensing rules for major publishers, including Microsoft, Oracle, Adobe, IBM, VMware, and Salesforce.
• Integrate SAM Pro with CMDB, ITOM Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, and other inventory systems.
• Maintain software asset data quality, ensure accurate CMDB mapping, and follow CSDM standards.
• Support software publisher audits by maintaining accurate license entitlements, usage records, compliance positions, and supporting documentation.
• Develop dashboards and reports covering license consumption, compliance risks, software usage, and cost optimization.
• Collaborate with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations teams.
• Prepare technical documentation, configuration guides, and implementation plans while providing knowledge transfer to internal teams.

Required Skills:

• ServiceNow Development: 3–5+ years of hands‑on ServiceNow development experience.
• ServiceNow SAM Pro: 2–3+ years of practical experience implementing and supporting SAM Pro.
• SAM Pro Functional Expertise: Software models, entitlements, license positions, normalization, reconciliation, reclamation, and SaaS License Management.
• Software Licensing: Understanding of licensing models, publisher agreements, compliance requirements, and software audits.
• Integrations: REST/SOAP APIs, MID Server, SCCM/MECM, Intune, Jamf, and software inventory tools.
• ServiceNow Platform Knowledge: ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, and Service Graph.
• Strong analytical, troubleshooting, documentation, and stakeholder communication skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist – Software Asset Management Professional (CIS‑SAM).
• CIS-ITAM and/or CIS-ITSM certifications.
• Experience in enterprise IT Asset Management, Software Asset Management, license compliance, and software cost optimization.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.