Service Now

Robotics Technologies; Beachwood (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Robotics Technologies LLC seeks a skilled ServiceNow SAM Pro specialist to lead implementation, model maintenance, and optimization across CMDB, ITSM, Procurement and Finance. You will normalize licenses, enforce compliance, and integrate discovery tools to support audits and cost reductions.

The role emphasizes translating complex licensing terms into reliable, upgrade-safe configurations and dashboards. Collaboration with ITAM, Legal, and Vendor Management is essential to drive efficient

Qualifications

• ServiceNow SAM Pro: 2–3+ years of practical implementation and support experience with models, entitlements, license positions, normalization, reconciliation, reclamation, SaaS License Management, and optimization.
• Software Licensing: Strong understanding of per-user, per-device, per-core, processor, named-user, concurrent, and SaaS/subscription licensing models, plus audit/compliance practices.
• Integration Skills: Experience integrating ServiceNow with external systems via REST/SOAP APIs, MID Server, and IntegrationHub spokes (Discovery, SCCM/MECM, Intune, Jamf, inventory tools).
• Platform Architecture: Knowledge of ServiceNow ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping and how they relate to ITAM/SAM data.
• Analytical Skills: Translate licensing contracts into robust, upgrade-safe technical solutions with data quality in mind.
• Communication and Collaboration: Work with ITAM, Procurement, Legal, Finance, Vendor Management, and IT Operations.

Responsibilities

• Lead the implementation and configuration of ServiceNow SAM Pro, including plugin activation, dashboards, and integration with CMDB, ITSM, Procurement, Finance, HR, and Discovery.
• Configure and maintain software models, entitlements, installations, contracts, license positions, license metrics, and Publisher Packs for major vendors.
• Implement and maintain normalization, reconciliation, software reclamation, SaaS License Management, usage metering, and optimization dashboards.
• Manage software licenses and entitlements to ensure compliance, conduct audits, identify licensing risks, and reduce unnecessary spend.
• Translate licensing agreements into technical reconciliation rules for various licensing models.
• Identify underutilized and over-licensed software and recommend reclamation, renewals, and cost-saving opportunities.

Skills

ServiceNow SAM Pro

Software Licensing

Audit & Compliance

REST/SOAP APIs

MID Server

IntegrationHub

Tools

REST APIs

SOAP APIs

MID Server

IntegrationHub

Job description

• Lead the implementation and configuration of ServiceNow SAM Pro, including plugin activation, dashboards, and integration with CMDB, ITSM, Procurement, Finance, HR, and Discovery.
• Configure and maintain software models, entitlements, installations, contracts, license positions, license metrics, and Publisher Packs for vendors such as Microsoft, Oracle, Adobe, IBM, VMware, and Salesforce.
• Implement and maintain normalization, reconciliation, software reclamation, SaaS License Management, usage metering, and optimization dashboards.
• Manage software licenses and entitlements to ensure compliance with vendor agreements, conduct audits, identify licensing risks, and reduce unnecessary software spending.
• Translate complex licensing agreements, including per-user, per-device, per-core, processor, named-user, concurrent, and SaaS/subscription models, into technical reconciliation rules.
• Identify underutilized and over-licensed software and recommend license harvesting, reclamation, renewals, and cost‑saving opportunities.
• Maintain data quality using the ServiceNow Content Library and Publisher Packs, resolving discrepancies between discovered installations and normalized software models.
• Integrate SAM Pro with Discovery, ITOM, Service Mapping, SCCM/MECM, Intune, Jamf, cloud portals, and other inventory tools.
• Prepare for vendor audits by maintaining proof‑of‑license documentation, usage evidence, compliance positions, and audit trails.
• Develop and maintain Flow Designer flows/subflows, IntegrationHub actions, Business Rules, Script Includes, Client Scripts, UI Policies, and custom APIs to automate SAM processes and licensing logic.
• Ensure software installations map correctly to the CMDB and follow CSDM standards, maintaining data quality across ITAM and ITSM modules.
• Integrate SAM Pro with ITSM, CMDB/CSDM, Procurement, Finance, HR, and vendor management systems using REST/SOAP APIs, MID Server, and IntegrationHub spokes.
• Create executive dashboards and reports covering software consumption, license compliance, risks, optimization opportunities, cost savings, and license position trends.
• Provide strategic insights to support procurement decisions, contract renewals, cloud/SaaS migrations, and software cost optimization.
• Prepare technical documentation, configuration guides, runbooks, data flows, and integration architectures; provide knowledge transfer and mentoring to internal teams.
• Collaborate with ITAM, Procurement, Vendor Management, Legal, Finance, ITSM, and IT Operations stakeholders throughout the software lifecycle.

Required Skills and Experience:

• ServiceNow SAM Pro: 2–3+ years of practical implementation and support experience, including software models, entitlements, license positions, normalization, reconciliation, reclamation, SaaS License Management, and optimization.
• Software Licensing and Compliance: Strong understanding of per-user, per-device, per-core, processor, named-user, concurrent, and SaaS/subscription licensing models, along with vendor audit and compliance practices.
• Integration Skills: Experience integrating ServiceNow with external systems through REST/SOAP APIs, MID Server, and IntegrationHub spokes, particularly Discovery, SCCM/MECM, Intune, Jamf, and inventory tools.
• Platform Architecture: Knowledge of ServiceNow ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, Service Graph, and their relationships with ITAM/SAM data.
• Analytical Skills: Ability to translate complex licensing contracts into accurate, robust, and upgrade‑safe technical solutions while maintaining data quality.
• Communication and Collaboration: Ability to work effectively with technical teams and business stakeholders across ITAM, Procurement, Legal, Finance, Vendor Management, and IT Operations.

Preferred Qualifications:

• Certifications: ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist – Software Asset Management Professional (CIS‑SAM), Certified Implementation Specialist – IT Asset Management (CIS‑ITAM), and/or CIS‑ITSM.
• ITAM Background: Experience in IT Asset Management, Software Asset Management, or software license management within a medium-to-large enterprise.
• Process Improvement: Proven ability to improve processes and drive software cost optimization through data‑driven insights.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.