Service Now Platform Architect

ntrs; Chicago (IL); On-site; USD 180,000 - 260,000; Full time

Job summary

Northern Trust is seeking an experienced ServiceNow Platform Architect focused on security to define and govern the enterprise ServiceNow security architecture, standards, and governance.

The role collaborates with Identity Management, Cybersecurity, Risk, Enterprise Architecture, and Platform Engineering to ensure secure, compliant, and scalable ServiceNow solutions for complex business needs.

Qualifications

• 15+ years in platform architecture with security leadership.
• Expertise in IAM, SSO, MFA, RBAC.
• Strong governance and risk/compliance experience.
• Experience with ServiceNow security patterns.

Responsibilities

• Define and maintain ServiceNow platform security architecture and governance.
• Establish access control, configurations, integrations, and customizations.
• Assess security for new capabilities, plugins, and releases.
• Oversee Identity, Authentication, and Access Management standards.
• Drive least privilege and periodic access reviews.
• Secure REST/SOAP APIs, OAuth, SAML, LDAP integrations.
• Platform hardening, vulnerability remediation, and auditability.
• Support audits and regulatory compliance.
• Coordinate with Cybersecurity, Risk, EA, and platform teams.

Skills

Platform security

ServiceNow

IAM

OAuth

SAML

RBAC

API security

Security governance

Compliance

Tools

CyberArk

Secrets management

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

We are seeking an experienced and strategic ServiceNow Platform Architect with primary focus on Security to define and drive the security architecture, standards, and governance of the enterprise ServiceNow platform and also help set technical standards, lead platform governance, and design solutions that meet complex business requirements while maintaining compliance with industry regulations

The role will be accountable for establishing secure and scalable patterns across Identity and Access Management, authentication, authorization, ACLs, privileged access, service accounts, API and integration security, application scopes, cross-scope access, secure development, platform hardening, audit controls, and regulatory compliance.

The architect will partner closely with Identity Management, Cybersecurity, Risk, Enterprise Architecture, Platform Engineering, Product/POD teams, and key stakeholders to ensure ServiceNow solutions remain secure, compliant, supportable, and aligned with enterprise security policies.

Experience Range: 15+ years Role Level: Principal, Arch Solutions

Responsibilities

• Platform Security Architecture & Governance Define and maintain ServiceNow platform security architecture, standards, security patterns, guardrails, and roadmap.
• Establish governance and control procedures covering platform access, security configurations, applications, integrations, and customizations.
• Provide security architecture assessment for new capabilities, plugins, releases, and major solution designs.
• Identity, Authentication & Access Management Define standards for users, groups, roles, personas, SSO, MFA, RBAC, and privileged access.
• Drive least privilege, Segregation of Duties (SoD), role rationalization, and periodic access reviews.
• Provide architectural oversight for SAML, OAuth, SCIM, LDAP, and related enterprise identity patterns.
• ACL & Authorization Architecture Establish standards for table, record, and field-level access controls.
• Review complex ACL and role models for security, maintainability, performance, and unintended access.
• Reduce excessive administrative privileges and legacy access structures.
• Privileged Access & Service Account Security Define security controls for administrator, generic, service, and integration accounts.
• Establish privileged credential-management patterns using CyberArk or equivalent PAM/secrets-management technologies.
• Define ownership, credential rotation, monitoring, recertification, and auditability requirements.
• Integration, API & Application Security Define secure patterns for REST/SOAP APIs, IntegrationHub, MID Servers, OAuth, certificates, and integration identities.
• Establish governance for scoped applications, cross-scope access, and application isolation.
• Ensure authentication, authorization, encryption, credential protection, logging, and traceability are incorporated into integration designs.
• Secure Engineering Establish secure development standards for JavaScript, Glide APIs, Script Includes, Business Rules, Flow Designer, Scripted REST APIs, IntegrationHub, and custom/scoped applications.
• Conduct architecture, security-design, and code reviews.
• Identify insecure customizations and drive remediation of security-related technical debt.
• Platform Hardening & Security Assurance Continuously assess platform security configurations and recommend remediation of identified gaps.
• Define monitoring for privileged activity, authentication, integration identities, service accounts, and security-sensitive changes.
• Support vulnerability assessments, security reviews, penetration-testing remediation, and platform-hardening initiatives.
• Upgrade, Patch & Release Security Evaluate security implications of ServiceNow upgrades, patches, hotfixes, plugins, and new features.
• Define regression validation for ACLs, authentication, authorization, integrations, and critical security controls.
• Incorporate security validation into ATF and release-management processes.
• Risk, Audit & Regulatory Compliance Establish documented security controls, evidence requirements, exception processes, and audit procedures.
• Perform periodic reviews of platform access and security configurations.
• Support internal and external audits and regulatory