Service Manager – Truck Fleet Operations & Customer Success

Midwest Transit Equipment, Inc.; Marshall (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental and Vision

Company paid for Short & Long Term Dis

401(k) with company match

Holiday Pay

Paid Time Off

Career Growth

Job summary

Midwest Transit Equipment, Inc. is seeking a Full-Time Service Manager for our Marshall, MI location.

The person will serve as the vital link between the service department and other departments, proactively developing and managing the service department to maximize customer and employee satisfaction and contribute to profitability. The role requires at least 5 years of technical experience in the medium/heavy duty truck industry, with a preference for a CDL Class A license.

Qualifications

• Minimum of 5 years technical experience in the medium/heavy duty truck industry.
• Strong leadership and communication skills are essential.
• Ability to manage service operations and customer relationships.

Responsibilities

• Manage daily operations of the service department and plan deviations.
• Ensure compliance with vendor policies and warranty procedures.
• Maintain high quality service repairs and minimize comebacks.
• Develop and manage customer relationships to meet needs and future requirements.
• Explain costs and timelines and obtain authorizations for repairs.
• Lead and motivate service department personnel and manage budget targets.

Skills

Service management

Leadership

Customer service

Communication

Education

CDL Class A license preferred

Job description

Midwest Transit Equipment, Inc. is seeking a Full-Time Service Manager for our Marshall, MI location.

The person will serve as the vital link between the service department and other departments, proactively developing and managing the service department to maximize customer and employee satisfaction and contribute to profitability. The role requires at least 5 years of technical experience in the medium/heavy duty truck industry, with a preference for a CDL Class A license.