Service Manager

Midwest Transit Equipment, Inc - Marshall; Alabama; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental and Vision

Disability and Life Insurance

401(k) with company match

Holiday Pay

Paid Time Off

Career Growth

Job summary

Midwest Transit Equipment, Inc. in Marshall, MI is seeking a full-time Service Manager to lead the service department, coordinate between teams, and drive customer satisfaction while boosting profitability.

You will plan daily operations, manage repairs, and ensure compliance with warranty policies and safety regulations. The ideal candidate has 5+ years in medium/heavy-duty trucks, a CDL A preferred, strong problem-solving and organizational skills, and a proven ability to meet KPIs.

Qualifications

• Minimum of 5 years technical experience in the medium/heavy duty truck industry.
• Valid Class A CDL preferred.
• Must understand and evaluate warranty guidelines and policies.
• Must be a team player with strong customer commitment.
• Experience meeting KPIs and sustaining high service standards.

Responsibilities

• Manage daily operations of the service department and coordinate with other departments.
• Ensure compliance with all vendor policies and warranty procedures.
• Maintain high quality service repairs to minimize comebacks.
• Monitor progress of vehicle repairs and ensure timely completion.
• Develop and manage customer relationships to meet current and future needs.
• Explain cost and time requirements and obtain proper authorization for repairs.
• Keep up-to-date with warranty policies and product changes.

Skills

5+ years of experience

Team player

Self-motivated

Strong problem solving

Organizational skills

Education

Valid Class A CDL preferred

Job description

Midwest Transit Equipment, Inc. seeks a Full-Time Service Manager for our Marshall, MI location.

Who we are:

For over 50 years, we have been known for our honesty and integrity in our dealings with both our manufacturers and customers. We take pride in our reputation for offering quality vehicles, exceptional service and affordable prices. We strive to emphasize excellence through our attention to detail and our quality service. We maintain thousands of vehicles at eight locations in five states and over 300 employees committed to providing safe, comfortable and reliable transportation for our customers around the world.

Who we are looking for:

We are looking for a Service Manager to provide a vital communication link between the service department and other departments in the company. Proactively develop and manage the service department business and operations in a way that maximizes customer and employee satisfaction, as well as positively contributes to the business performance and overall company profitability.

Essential Duties and Responsibilities:

• Manage and plan the daily operations of the service department, working with and acting on deviations.
• Understanding and ensuring compliance with all vendor policies and warranty procedures
• Maintaining high quality service repairs to minimize comebacks
• Investigating the progress of vehicle repair completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs and quality workmanship
• Develop and manage customer relationships ensuring that customers’ needs are met, and services are developed to meet the future needs of the customer.
• Contacting customers regarding any additions or changes to the repair of their vehicle, if required
• Explaining cost and time requirements in detail, and getting the proper authorization before any additional repairs are made
• Keeping abreast of all warranty policies and product changes to maintain effectiveness in this role
• Providing on-the-job technical support for technicians as required and assisting in the development of their technical skills and abilities
• Ensuring all repairs are documents, technicians’ comments are descriptive and precise, and that the allotted time is noted prior to submission for closing
• Ensuring that all vehicles are road tested when required and that the repairs were completed correctly
• Reviewing and signing off an all completed repair orders noting technician comments, technician sign off, repair completion and road test completion
• Understanding and keeping abreast of all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, and EPA
• Maintain a safe and clean work environment
• Attend all Safety Committee meetings
• Under the guidance and assistance of the Operations Manager and Human Resources, discipline of Service Department employees up to and including termination of employment
• Assist with the hiring process of Service Department employees
• Enforce all Company policies and procedures
• Lead and motivate the service department personnel
• Develop the service business by following set budget and operational targets and taking measures in order to achieve set targets
• Create and foster environment that embraces acceptance, cultivates teamwork, holds everyone accountable, and steadfastly commits to professional development

Education and/or Work Experience Requirements:

• Minimum of 5 years technical experience in the medium/heavy duty truck industry
• Valid Class "A" CDL preferred
• Must be able to understand, communicate, and evaluate all vendor and International Warranty guidelines, approval processes and policies
• Must be a team player with a strong sense of commitment to the customer
• Must be self-motivated
• Must be flexible and adapt to change readily
• Must have superior problem solving skills
• Good organizational skills
• Strive for respect and facilitate teamwork within the department
• Experience meeting Key Performance Indicators

Benefits:

• Competitive Pay
• Medical Insurance
• Dental and Vision
• Company paid for Short & Long Term Disability and Life Insurance
• 401(k) with company match
• Holiday Pay
• Paid Time Off
• Career Growth

Midwest Transit Equipment is proud to be an Equal Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.Midwest Transit Equipment is also proud to be a Drug Free workplace.