Branch Manager - Truck Service & Growth Leader

NationaLease; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Sick/PTO

Paid Holidays

Competitive salary

401k match

Medical, Dental, Vision

Life Insurance

Job summary

Bentley Truck Services, Inc. is seeking a Branch Manager to oversee operations, safety, and profitability at a Kentucky location. The role will lead managers across service, lease & rental, parts, and sales, shaping teams and driving results.

Responsibilities include promoting safety, maintaining cleanliness, managing client communications, scheduling technicians, and ensuring proper payments. A strong background in body shop/service management and mentoring teams is essential.

Qualifications

• At least 5 years experience in a managerial role relating to Body Shop and/or Service.
• Associates degree (Bachelors preferred), or 10 years related experience.
• Ability to mentor and hold employees accountable.
• History of growing teams via hiring and developing. (preferred)
• Familiar with Microsoft Office software.

Responsibilities

• Promote safety throughout the facility by encouraging participation in safety meetings, audits, and projects.
• Support the team’s actions and concerns. Assure meetings and tasks are documented and stored in the proper location. Responsible for overall cleanliness of facilities and the grounds around it, and a strong customer service culture.
• Provide weekly updates to owners of locations successes, concerns, roadblocks, and where there is need for assistance from outside the location. Of course, on urgent matters they need to be communicated as soon as possible.
• Interact with customers and provide estimates for repairs and keep customers and insurance companies abreast of job status.
• Schedule technicians to satisfy workload. Interact with other functions in organization to assure proper payments from customer or insurance firms.
• Support employees by assuring proper time is submitted for their pay.
• Assure compliance to state and local guidelines for body shops.
• Manage their teams to engage each member and to grow their talents to promote business growth. Work to get employee buy in and provide opportunities for employee to be part of providing solutions.
• Stay abreast of each department needs as far as equipment and manpower and support the process to get those items addressed.
• Oversees plant operations and facility issues by working with internal and external resources to have items maintained or fixed.
• Support training initiatives, and meetings to promote employee awareness of products, safety, benefits, policies, etc.
• Continually seek growth opportunities with product and process knowledge and management, technological, and compliance.
• Assure customers are being taken care of through organizational resources. Escalate issues when appropriate.
• Participate in employee discussions relating to performance reviews and disciplinary concerns.
• Maintain a good understanding and support for organization to reach its goals relating to service, sales, parts, lease and rental.
• Escalate employee relations matters to human resources when appropriate

Skills

Ability to work with competing pri or:

Business acumen

Professional appearance

High-energy personality

Mentor and influence others

Organizational skills

Education

Associates degree (Bachelors preferred)

10 years related experience

Tools

Microsoft Office

Job description

Bentley Truck Services, Inc. is seeking a Branch Manager to oversee operations, safety, and profitability at a Kentucky location. The role will lead managers across service, lease & rental, parts, and sales, shaping teams and driving results.

Responsibilities include promoting safety, maintaining cleanliness, managing client communications, scheduling technicians, and ensuring proper payments. A strong background in body shop/service management and mentoring teams is essential.