Service Manager

Bentley Truck Services, Inc.; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

PTO/Sick Time

Paid Holidays

401k match

Medical/Dental/Vision

Life Insurance

Supplemental Life

LTD/STD

Job summary

Bentley Truck Services, Inc. is seeking an experienced Service Manager to lead the service department and drive excellent customer interactions across our East Coast network.

You will oversee technicians and advisors, implement service procedures, and ensure high quality repairs while maintaining strong client relationships. The successful candidate will have 4–10 years of relevant experience, excellent managerial and communication skills, and the ability to close sales.

Qualifications

• 4-10 years related experience (preferred).
• Excellent managerial skills.
• Persuasiveness and sales-closing abilities.
• Ability to pass per-employment drug screen.
• Great attitude with a high-energy personality.

Responsibilities

• Schedule service appointments and review recalls/PM reports.
• Provide accurate written cost estimates for labor and parts.
• Document vehicle problems clearly on repair orders.
• Greet customers and capture vehicle information.
• Monitor repair progress with technicians and foreman.
• Refer to service and warranty history and recommend additional work.
• Manage service team to meet objectives and sales goals.
• Communicate changes in estimates and obtain authorization for extra repairs.
• Upsell products/services and maintain customer relationships.
• Hire, train, and monitor service staff.
• Process payments timely.
• Other duties as assigned.

Skills

Excellent managerial skills

Computer skills

Experience 4-10 years

Persuasiveness

Sales closing abilities

Great attitude

Job description

Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we now span the entire eastern seaboard with 11 state of the art locations offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We strive to create an uplifting and welcoming environment for our 200+ employees and customers. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team!

Benefits:

• Competitive compensation
• Paid Time Off (PTO)/Sick Time
• Paid Holidays
• Competitive Wage with the potential to earn commission
• Generous 401k match.
• Medical, Dental, Vision
• Company Paid Life Insurance
• Supplemental Life, LTD, STD

Job Summary:

We are seeking an experienced Service Manager to lead our company’s service department and manage customer interactions. Their primary duties include overseeing other members of the service team, developing, and implementing service procedures and maintaining customer relationships. This is an excellent opportunity for someone who is looking for long term growth and opportunity.

Responsibilities:

• Schedule service appointments, reviews recall and PM reports.
• Provide a complete and accurate written cost estimate for labor and parts.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Checks on progress of repair throughout the day and works closely with shop foreman and service technicians.
• Refers to service and warranty history, inspects vehicle, and recommends additional needed service.
• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out.
• Checks on progress of repair throughout the day and Works closely with shop foreman and service technicians.
• Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up-selling products and services and taking care of any customer concerns or complaints quickly and professionally.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Collecting payments as needed and ensuring processing is completed in a timely manner.
• Other duties assigned.

Qualifications:

• Computer skills required.
• Excellent managerial skills.
• 4-10 years related experience (preferred)
• Persuasiveness and sales-closing abilities.
• Ability to pass per-employment drug screen.
• Great attitude with a high-energy personality.

Why Join Bentley Truck Services?

• 35 Years of Industry Experience:For over 35 years, Bentley Truck Services has been a trusted provider in the medium and heavy-duty truck industry. We offer the stability of an established organization with a clear direction for future growth.
• Family-Owned and Operated: As a family-owned business, we value integrity, accountability, and long-term relationships—both with our customers and our employees.
• Supportive Environment: We will invest in your development and provide the tools needed for your success.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.