Commercial Truck Service Advisor

Bentley Truck Services, Inc.; Allentown (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Sick/PTO

Paid Holidays

Competitive Wage

401k match

Medical

Dental

Vision

Employee Referral Bonus

Company Paid Life Insurance

Supplemental Life

LTD

STD

Job summary

Bentley Truck Services, Inc. is seeking a Service Advisor to support our service department and interact with customers. You will help identify vehicle issues, prepare estimates, and communicate repair status with clients in a fast-paced environment.

The role emphasizes strong customer service, attention to detail, and the ability to work with warranty and service contracts. Join our team to deliver excellent service at multiple locations across the eastern seaboard.

Qualifications

• Previous customer service experience.
• Computer and point-of-sale proficiency.
• Organizational and record-keeping skills.
• High school diploma, GED, or equivalent.
• Valid driver’s license with an acceptable driving record.
• 2-plus years of experience in a service advisor role strongly preferred.

Responsibilities

• Access vehicle problems and services needed by listening to customers description of symptoms, clarifying description of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules.
• Verify warranty coverage and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor, calculating customer's payment including deductibles.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, and entering the repair order into the service database.
• Maintain customer rapport by explaining estimates and keeping customers informed of their vehicles repair status on a daily basis.

Skills

Customer service

Communication

POS proficiency

Organizational skills

Attention to detail

Education

High school diploma, GED or equivalent

Job description

Bentley Truck Services, Inc. is seeking a Service Advisor to support our service department and interact with customers. You will help identify vehicle issues, prepare estimates, and communicate repair status with clients in a fast-paced environment.

The role emphasizes strong customer service, attention to detail, and the ability to work with warranty and service contracts. Join our team to deliver excellent service at multiple locations across the eastern seaboard.