Service Manager - Small Engine Shop

Entertimeonline; Thomasville (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401-K retirement plan

Job summary

Ag Pro Companies in Thomasville, GA is seeking a Service Department Manager to optimize dealership service operations and drive customer satisfaction. The role focuses on profitable service labor sales, disciplined expense control, and engaging department personnel.

You will develop processes, set annual goals and budgets, and coordinate promotional events to grow the service business while ensuring high standards of service delivery.

Qualifications

• 3+ years of experience in Service Department operations.
• Ability to write and speak effectively to individuals and groups.

Responsibilities

• Develops, communicates, enforces and monitors Service Department processes to ensure customer satisfaction.
• Creates annual Service Department goals and budget aligning with financial objectives.
• Develops and executes Service Department marketing plans and monitors progress.
• Coordinates customer clinics, field days, and related events.
• Submits service warranty claims to maximize credits.
• Schedules and assigns jobs and work areas to staff.
• Reviews work orders for accuracy prior to billing.
• Manages recruiting, staffing and employee development.

Skills

Microsoft Office

Communication

Education

High School Diploma or equivalent

Job description

• Location 12793 U.S. 19,P.O. Box 7690,Thomasville, GA, 31792,United States
• Job Category Service - Management/Admin
• Employee Type Exempt - FT

Contact information

• Name Eric Smith
• Phone [phone]
• Email [e-mail]

Description

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Job Duties

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

Job Requirements

• 3+ years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.