Service Manager – Refrigeration Field Operations Lead

Innovative Refrigeration Systems, Inc.; Lyndhurst (VA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) retirement plan with match up

Medical insurance

Dental and vision insurance

Paid vacation and holidays

Short-term and long-term disability

Life insurance

Weekly pay

Career development and apprenticeship

Employee discounts

Job summary

Innovative Refrigeration Systems, Inc. is seeking a Service Manager to lead a team of technicians at our Lyndhurst, VA corporate office.

This role coordinates field service operations, including maintenance, troubleshooting, upgrades, and emergency support, to ensure customer satisfaction and system reliability. You will manage scheduling, quotes, purchases, vendor relations, and billing while coordinating with subcontractors and customers to deliver safe, efficient service.

Qualifications

• Associate’s degree in Business Administration or related field, or equivalent experience.
• Minimum 1 year of experience using Microsoft Office programs.
• Strong leadership and communication skills.
• Effective problem-solving and multitasking abilities.
• Excellent organizational and documentation skills.
• Strong phone and email communication presence.

Responsibilities

• Maintain strong relationships with facility personnel, operations managers, and corporate leaders.
• Supervise and schedule work and travel for a team of field service technicians.
• Quote service, repair, and upgrade projects.
• Manage service work orders using an online service platform.
• Coordinate customer communications and address service inquiries.
• Source and secure required materials and equipment; manage deliveries.
• Issue purchase orders and ensure billing accuracy.
• Resolve vendor disputes and manage credit requests.
• Collaborate with subcontractors to complete service projects.
• Schedule inspections and additional service tasks as needed.
• Prepare sales orders for accurate customer billing.
• Participate in the on-call rotation, including one weekend per quarter and one weekday per week, with remote troubleshooting support.

Skills

Leadership

Communication

Problem solving

Multitasking

Organization

Education

Associate degree in Business Administration or related field

Tools

Microsoft Office

Job description

Innovative Refrigeration Systems, Inc. is seeking a Service Manager to lead a team of technicians at our Lyndhurst, VA corporate office.

This role coordinates field service operations, including maintenance, troubleshooting, upgrades, and emergency support, to ensure customer satisfaction and system reliability. You will manage scheduling, quotes, purchases, vendor relations, and billing while coordinating with subcontractors and customers to deliver safe, efficient service.