Service Operations Manager - Refrigeration & HVAC

State of Idaho; Youngsville (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

401k with company match

Profit sharing

Continuing education

Job summary

TWC Services Inc. is a longstanding leader in Commercial Refrigeration, Air Conditioning, and Commercial Cooking Equipment. We are seeking a Service Manager to oversee a small branch with a focus on high-quality service and client satisfaction.

Ideal candidates have 5-7 years of service leadership experience and a Bachelor's or Technical Training. We offer paid holidays, comprehensive insurance, tuition reimbursement, and strong growth potential within a stable company.

Qualifications

• 5-7 years of experience in a service leadership role.
• Bachelor's Degree or Technical Training Program Completion.

Responsibilities

• Oversees and manages a team of Service Technicians at a small branch, ensuring the delivery of high-quality service and support to clients.
• Quotes and Estimates Management: Leads quoting for repairs, parts, and workforce; obtains approval from clients and advocates for maintenance contracts or replacement of equipment.
• Resource Management: Works with the service coordinator on scheduling, purchasing equipment/materials, and subcontracting; optimizes deliveries for cost and progress.
• Work Order Management: Assists technicians with problem solving and delivery of materials; ensures notes are accurate prior to invoicing.
• Operational Efficiency: Maintains high standards by following best practices; manages KPIs and ensures consistency across locations.
• Safety Leadership: Promotes a culture of safety; ensures staff complete safety training and comply with policies.

Education

Bachelor's Degree or Technical Training Program Completion

Job description

TWC Services Inc. is a longstanding leader in Commercial Refrigeration, Air Conditioning, and Commercial Cooking Equipment. We are seeking a Service Manager to oversee a small branch with a focus on high-quality service and client satisfaction.

Ideal candidates have 5-7 years of service leadership experience and a Bachelor's or Technical Training. We offer paid holidays, comprehensive insurance, tuition reimbursement, and strong growth potential within a stable company.