Service Manager — Lead a High-Impact Refrigeration Team

climateproscx; Sumner (WA); On-site; USD 80,000 - 110,000; Full time

Job summary

Climate Pros seeks a Service Manager to lead a team of technicians delivering exceptional commercial refrigeration service. You will guide the team to exceed expectations, foster growth, and cultivate a culture of excellence built on proactive problem-solving and open communication.

You will mentor staff, manage performance and scheduling, and collaborate with Sales on service escalations, ensuring high customer satisfaction and operational efficiency across the center.

Qualifications

• 5+ years journeyman service or industry experience.
• Strong customer service and communication skills.
• Ability to forecast operation needs and multitask.
• Leadership experience in commercial refrigeration is a plus.
• Proficient with MS Office (Excel, Outlook, Word).

Responsibilities

• Provide exceptional support to internal and external customers.
• Monitor service trends and implement improvements.
• Develop standards and processes to elevate service experience.
• Monitor response times and ensure SLA commitments.
• Support questions from employees and end users.
• Collaborate with Sales on service escalations.
• Lead and mentor technicians and manage territories.
• Conduct performance reviews, approve timecards, handle PTO and on-call scheduling.

Skills

Customer service

Phone etiquette

Verbal communication

Written communication

Team building

Interpersonal skills

MS Office

Excel

Outlook

Word

5+ years experience

Tools

MS Office

Job description

Climate Pros seeks a Service Manager to lead a team of technicians delivering exceptional commercial refrigeration service. You will guide the team to exceed expectations, foster growth, and cultivate a culture of excellence built on proactive problem-solving and open communication.

You will mentor staff, manage performance and scheduling, and collaborate with Sales on service escalations, ensuring high customer satisfaction and operational efficiency across the center.