Service Manager – Property Operations Leader

Progress Residential; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Generous PTO

Learning & development

Culture and teamwork

Job summary

Progress Residential in Phoenix, AZ is seeking a Service Manager to lead the maintenance and service operations for occupied single-family homes. You will supervise a local team, manage work orders, coordinate with vendors, and ensure resident satisfaction while controlling costs and maintaining safety standards.

The role requires 5+ years in service/maintenance management, a valid driver’s license, EPA refrigerant certification, and strong leadership, communication, and vendor relations skills.

Qualifications

• 5+ years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent.
• High School Diploma or equivalent required.
• EPA certified to handle refrigerants.
• Valid Driver's License required.
• Available to work flexible hours which may include some weekends and evenings.

Responsibilities

• Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes.
• Monitor and manage response times, resident satisfaction and overall productivity within portfolio.
• Review schedules and approve third party vendors, vendor pricing, resident charge backs and invoices for completed work.
• Provide technical support to service technicians to ensure proper diagnosis and repair of all service jobs.
• Ensure training is completed in a timely manner for self and team members.

Skills

Project management

Vendor management

Customer service

Communication

MS Office

SalesForce/Yardi

Education

High school diploma

EPA refrigerant certification

Job description

Progress Residential in Phoenix, AZ is seeking a Service Manager to lead the maintenance and service operations for occupied single-family homes. You will supervise a local team, manage work orders, coordinate with vendors, and ensure resident satisfaction while controlling costs and maintaining safety standards.

The role requires 5+ years in service/maintenance management, a valid driver’s license, EPA refrigerant certification, and strong leadership, communication, and vendor relations skills.