Service Manager

Mill Creek Residential; Gilbert (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Mill Creek Residential in Gilbert, AZ is seeking a Service Manager to oversee maintenance operations at a residential community. This full-time, on-site role leads the service team, assigns and follows up on work orders, and ensures timely completion of repairs and preventive programs.

You will coordinate with community management on unit turns, capital projects, vendor work, and safety initiatives, maintain equipment and supply inventories, train staff, and support emergency on-call coverage to

Qualifications

• Strong residential maintenance skills covering plumbing, electrical, HVAC, appliances, carpentry.
• Experience managing maintenance operations and work orders.
• Knowledge of safety, building codes, and preventive maintenance for multifamily communities.
• Ability to lead, train, and mentor a service team with communication and problem-solving.
• Customer service mindset for interactions with residents, associates, and contractors.
• EPA refrigerant handling certification preferred; other trade licenses encouraged.
• Valid driver's license strongly preferred.

Responsibilities

• Oversee the maintenance operations and physical integrity of a residential community.
• Lead the service team, assign and follow up on work orders, ensure timely completion.
• Coordinate with community management on unit turns, capital projects, vendor work, and safety initiatives.
• Maintain inventory of tools, equipment, and supplies.
• Train and mentor maintenance staff; support emergency on-call coverage as needed.

Skills

Residential maintenance

Team leadership

Customer service

Maintenance planning

Communication

Vendor coordination

Safety compliance

Diagnostic troubleshooting

Tools

Maintenance software

Mobile apps

Digital tools

Scheduling software

Job description

Company Description

Mill Creek Residential is a national real estate company that develops, builds, acquires, and operates high-quality rental communities in prime markets across the United States, including major cities from Seattle to Boston. The organization combines national scale with deep local market expertise, enabling teams to proactively identify and execute strong investment opportunities. Mill Creek focuses on creating rental homes and communities where residents, investors, and associates can thrive, supported by an innovative approach to the rental housing industry. Recognized for excellence, Mill Creek has consistently ranked among NMHC’s Top 25 Developers and Builders. As of September 30, 2025, its portfolio includes 153 communities and over 43,500 rental homes either operating or under construction.

Role Description

The Service Manager is a full-time, on-site role based in Gilbert, AZ, responsible for overseeing the maintenance operations and physical integrity of a residential community. This role leads the service team, assigns and follows up on work orders, and ensures timely completion of maintenance tasks, repairs, and preventive programs. The Service Manager coordinates with community management on unit turns, capital projects, vendor work, and safety initiatives, while maintaining inventory of tools, equipment, and supplies. Daily responsibilities include troubleshooting building systems, enforcing maintenance standards, ensuring compliance with safety and environmental regulations, and providing responsive, professional service to residents. The role also involves training and mentoring maintenance team members and supporting emergency on-call coverage as needed.

Qualifications

• Strong residential maintenance skills, including basic plumbing, electrical, HVAC troubleshooting, appliance repair, and carpentry.
• Experience managing maintenance operations, overseeing work orders, coordinating vendors, and supporting capital or renovation projects.
• Knowledge of safety, building codes, and compliance practices relevant to multifamily communities, with a focus on preventive maintenance.
• Ability to lead, train, and mentor a service team, with effective communication, time management, and problem-solving skills.
• Customer service mindset, with the ability to interact professionally with residents, associates, and contractors in a fast-paced environment.
• Comfort using maintenance software, mobile applications, and digital tools for scheduling, documentation, and reporting.
• EPA certification for refrigerant handling and other relevant trade licenses or certifications (e.g., HVAC, electrical) preferred.
• Previous multifamily or commercial property maintenance experience and a valid driver’s license strongly preferred.