Service Operations Manager – Pest Control Leader

HomeTeam Pest Defense; Town of Florida (NY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

bonus

Medical benefits

Dental

Vision

Life insurance

AD&D insurance

401(k) with company match

Employee stock purchase plan

Paid time off

Holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Advancement within the company

Recognition

Friendly work environment

Professional growth

Job summary

HomeTeam Pest Defense is seeking a hands-on Operations Manager in New York to lead service teams, optimize routes, and ensure revenue targets are met. You will mentor field staff, coordinate training, and uphold safety and licensing standards while driving a positive, high-performance work culture.

The role offers competitive pay with bonus eligibility, comprehensive benefits, and opportunities for career progression within a growing pest control leader. Requires 3+ years in a management role.

Qualifications

• Must be 18 years or older with a high school diploma or GED; College degree preferred
• Must have experience with sales, marketing, and office administration
• Experience supervising, coaching, and developing staff
• 3 or more years’ experience in a management role

Responsibilities

• Ensure daily assigned revenue is completed
• Maintain a high level of service quality
• Standardize pest control technician service routes to improve route density
• Schedule and review daily routes with technicians
• Handle customer complaints; investigate and resolve customer service concerns
• Assist technicians with field service requests and delinquent accounts
• Order and maintain equipment, supplies and materials required for service work
• Create a positive work environment
• Attract and select high caliber employees, while maintaining qualified staff
• Actively manage performance and motivate service staff
• Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates
• Maintain appropriate certification/licensing as required by the state or by branch management
• Coordinate training and licensing of new and existing service personnel
• Coordinate and/or provide continuing training as needed
• Maintain truck inventory records and perform periodic inspections
• Delegate duties and examine work for accuracy and neatness
• Maintain record of all commercial vehicle licenses and pest control licenses
• Assist General/Branch Manager in other duties assigned
• Work weekends as necessary to assist the technicians
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

Skills

Sales experience

Staff supervision

Office administration

Management experience

Education

High school diploma or GED

College degree preferred

Job description

HomeTeam Pest Defense is seeking a hands-on Operations Manager in New York to lead service teams, optimize routes, and ensure revenue targets are met. You will mentor field staff, coordinate training, and uphold safety and licensing standards while driving a positive, high-performance work culture.

The role offers competitive pay with bonus eligibility, comprehensive benefits, and opportunities for career progression within a growing pest control leader. Requires 3+ years in a management role.