Service Manager, Field Operations & Team Growth

HomeTeam Pest Defense, Inc. in; Bluffton (SC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Life & AD&D insurance

401(k) plan with company match

Paid time off

Employee discounts

Tuition reimbursement

Scholarship awards

Career advancement

Job summary

HomeTeam Pest Defense, Inc. seeks a Service Manager (Maintenance) to lead field operations and ensure top-quality pest control service in Bluffton, SC. You will oversee daily routes, manage technicians, and align work schedules with company standards.

The role emphasizes training, licensing compliance, and team development in a fast-growing, employee-focused environment with strong growth opportunities.

Qualifications

• Must be 18+ with a HS diploma or GED; college degree preferred.
• Experience in sales, marketing, and office admin.
• Experience supervising and developing staff; 3+ years in a management role.

Responsibilities

• Ensure daily assigned revenue is completed.
• Maintain a high level of service quality.
• Standardize pest control technician service routes to improve route density.
• Schedule and review daily routes with technicians.
• Handle customer complaints; investigate and resolve customer service concerns.
• Assist technicians with field service requests.
• Order and maintain equipment, supplies and materials required for service work.
• Create a positive work environment.
• Attract and select high caliber employees, while maintaining qualified staff.
• Actively manage performance and motivate service staff.
• Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates.
• Maintain appropriate certification/licensing as required by the state or by branch management.
• Coordinate training and licensing of new and existing service personnel.
• Coordinate and/or provide continuing training as needed.
• Maintain truck inventory records and perform periodic inspections.
• Delegate duties and examine work for accuracy and neatness.
• Maintain record of all commercial vehicle licenses and pest control licenses.
• Assist General/Branch Manager in other duties assigned.
• Work weekends as necessary to assist the technicians.
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

Skills

Sales & Marketing

Staff supervision

Management experience

Education

High school diploma or GED

College degree preferred

Job description

HomeTeam Pest Defense, Inc. seeks a Service Manager (Maintenance) to lead field operations and ensure top-quality pest control service in Bluffton, SC. You will oversee daily routes, manage technicians, and align work schedules with company standards.

The role emphasizes training, licensing compliance, and team development in a fast-growing, employee-focused environment with strong growth opportunities.