SERVICE MANAGER- North Shore CDJR

H2 MOTORCARS MYRTLE BEACH LLC; Little River (SC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

401(k) Match

PTO & PLT

Training programs

Career advancement

Employee discounts

Brand-new dealership

Team culture

Job summary

North Shore CDJR in Myrtle Beach, SC is planning a brand-new service department and seeks an experienced Service Manager to build it from day one. You’ll lead advisors, technicians, and staff to create a culture focused on customer experience, CSI, and profitability.

The opportunity is to establish processes, train a high-performing team, and drive results in a fast-paced environment as the first service leader of a new operation.

Qualifications

• Builder and leader, not just a manager.
• CDJR/Stellantis experience preferred.
• Proven CSI, profitability, and productivity improvements.
• Strong understanding of service operations and dealership finances.
• Proven ability to recruit, coach, and retain high-performing teams.
• Strong knowledge of warranty procedures and manufacturer requirements.
• Excellent communication, leadership, and problem-solving skills.
• Hands-on leadership in a fast-paced, high-volume environment.
• Entrepreneurial mindset to build a new operation.
• Valid driver's license and clean driving record; background check and drug screen.

Responsibilities

• Lead, coach, and develop Service Advisors, Technicians, and staff.
• Build a high-performing team focused on CSI, productivity, and profitability.
• Establish service processes and operating standards for the new dealership.
• Monitor KPI including CSI, RO count, labor sales, ELR, and gross profit.
• Drive customer-pay business through inspections, maintenance recommendations, and follow-up.
• Ensure exceptional communication throughout the service experience.
• Maximize shop capacity by monitoring workflow and technician efficiency.
• Partner with Parts to improve workflow, parts availability, and profitability.
• Recruit, train, and retain top automotive talent.
• Manage warranty processes and compliance with CDJR/Stellantis requirements.
• Monitor department expenses and overall profitability.
• Conduct regular department meetings and performance reviews.
• Collaborate with General Manager and leadership to set goals and execute plans.
• Create a culture of accountability, teamwork, and continuous improvement.
• Lead by example and represent The Hanania Way daily.

Skills

Service Management

Leadership

CSI Improvement

Customer Profitability

Warranty Procedures

DMS Knowledge

Recruitment

Coaching

Communication

Entrepreneurial Mindset

Background Check

Driver's License

Job description

Job DetailsJob Location: North Shore Chrysler Dodge Jeep Ram - Little River, SC 29566Education Level: Not SpecifiedJob Category: AutomotiveService Manager – North Shore CDJR

Build the Service Department. Lead the Team. Set the Standard.

Myrtle Beach, SC | Brand-New Dealership | Opening October 1, 2026

This Is Your Chance to Build Something From the Ground Up.

North Shore CDJR is a brand-new, state of the art dealership opening October 1, 2026, in Myrtle Beach, South Carolina—and we're looking for an experienced, driven Service Manager to build and lead our Service Department from day one.

This isn't an opportunity to walk into an established operation and maintain the status quo. You're helping create it.

We're looking for a hands-on leader who understands that a great Service Department is built around people, process, customer experience, and performance. If you know how to develop advisors and technicians, drive CSI and profitability, and create a culture where people want to win, we want to meet you.

The Hanania Advantage

When you join Hanania Automotive Group, you're joining a growing organization that invests in its leaders and provides opportunities to build a long-term career.

We Offer

• Competitive compensation with strong performance-based earning potential
• Medical, Dental & Vision Insurance
• Voluntary Benefits
• Company-Paid Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Leave Time (PLT)
• Manufacturer and leadership training
• Career advancement opportunities throughout Hanania Automotive Group
• Employee discounts on vehicles, parts, and service
• The opportunity to help launch a brand-new dealership
• A high-energy, team-oriented, performance-driven culture

How You’ll Make an Impact

As Service Manager, you’ll have ownership of the day-to-day Service Department and play a key role in establishing its culture and performance standards.

• Lead, coach, and develop Service Advisors, Technicians, and support staff.
• Build a high-performing team focused on customer satisfaction, productivity, and profitability.
• Establish service processes and operating standards for the new dealership.
• Monitor key performance indicators including CSI, RO count, labor sales, ELR, hours per RO, technician productivity, and gross profit.
• Drive customer-pay business through effective inspections, maintenance recommendations, follow-up, and advisor training.
• Ensure exceptional communication throughout the customer's service experience.
• Monitor workflow and technician efficiency to maximize shop capacity.
• Partner with the Parts Department to improve workflow, parts availability, and overall profitability.
• Recruit, train, retain, and develop top automotive talent.
• Manage warranty processes and ensure compliance with CDJR/Stellantis requirements.
• Monitor department expenses, labor costs, shop supplies, and overall profitability.
• Conduct regular department meetings and performance reviews.
• Work closely with the General Manager and Fixed Operations leadership to establish goals and execute business plans.
• Create a culture of accountability, teamwork, professionalism, and continuous improvement.
• Lead by example and represent The Hanania Way every day.

Qualifications

We're looking for a builder and a leader—not just a manager.

What Sets You Apart

• Proven experience as an Automotive Service Manager or strong Assistant Service Manager ready for the next step.
• CDJR/Stellantis experience strongly preferred.
• Demonstrated success improving CSI, customer-pay business, gross profit, productivity, and technician efficiency.
• Strong understanding of service department operations and dealership financial performance.
• Proven ability to recruit, coach, and retain high-performing teams.
• Strong knowledge of warranty procedures and manufacturer requirements.
• Excellent communication, leadership, and problem-solving skills.
• Comfortable working in a fast-paced, high-volume environment.
• Strong understanding of DMS and service management technology.
• Hands-on leadership style with a willingness to get involved on the service drive and in the shop.
• Entrepreneurial mindset and excitement about building a new operation.
• Valid driver’s license with an acceptable driving record.
• Must successfully pass a pre-employment background check and hair follicle drug screening.

The Hanania Way

At Hanania Automotive Group, we believe exceptional Service Departments aren’t built by accident. They’re built by leaders who develop people, create accountability, and never lose sight of the customer.

At North Shore CDJR, you’ll have the opportunity to establish that culture before our first customer ever pulls into the service drive.

New facility. New team. New opportunity.

If you’re ready to build a Service Department from the ground up, develop a winning team, and make your mark in the Myrtle Beach market, we want you on our team.

Build the team. Drive the results. Set the standard.

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.