Service Manager — Mobility Vehicle Fleet & Customer Care

Mobility Works; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays

Tuition reimbursement

Employee assistance program

Life and disability insurance

Flexible spending accounts

Job summary

MobilityWorks seeks a Service Manager to lead daily service and repair operations for our disability-access vehicle fleet in the Houston area. You will schedule production, service and maintenance tasks, coordinate with the sales team, and oversee installations and demos to ensure timely delivery.

This role emphasizes strong customer service, OSHA compliance, documentation, and team leadership. We offer regular business hours, competitive pay, and comprehensive benefits to support work‑life

Qualifications

• 2-3 years of experience in automotive repair management.
• Proficiency in electrical and/or automotive wiring.
• Exceptional customer service skills.

Responsibilities

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
• Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
• Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
• Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
• Ensuring compliance with OSHA requirements and participating in audits.
• Scheduling and conducting monthly service meetings involving all technicians and the general manager.

Skills

Automotive repair management

Electrical wiring

Customer service

Education

High school diploma or GED

Tools

Salesforce

DSI

Job description

MobilityWorks seeks a Service Manager to lead daily service and repair operations for our disability-access vehicle fleet in the Houston area. You will schedule production, service and maintenance tasks, coordinate with the sales team, and oversee installations and demos to ensure timely delivery.

This role emphasizes strong customer service, OSHA compliance, documentation, and team leadership. We offer regular business hours, competitive pay, and comprehensive benefits to support work‑life