Service Manager: Material Handling Growth Leader

Burwell Material Handling, LLC; Ashland (VA); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

PTO and holidays

Parental leave

Growth opportunities

Community Impact Day

Job summary

Burwell Material Handling, LLC is seeking a Service Manager based in Richmond, VA, to lead our service department with a focus on safety, quality, and customer satisfaction. You will oversee technicians, set annual goals, manage budgets, and drive process improvements across the team.

The role requires 3–5 years of management experience in machinery or related service industries, strong leadership, and the ability to travel to support branches.

Qualifications

• 3–5 years of management experience in machinery or a related service industry
• Strong leadership and team development experience
• Proven ability to grow service revenue and improve customer satisfaction
• Technical knowledge and experience assisting with equipment diagnostics
• Strong communication and decision-making skills
• Ability to analyze reports and drive continuous improvement
• Valid driver’s license with an acceptable DMV record
• Ability to perform and support the physical demands of service operations
• Willingness to travel to support other branches

Responsibilities

• Oversee all aspects of the Service Department, prioritizing high-quality service and customer satisfaction
• Drive profitable growth of service labor while managing department expenses
• Create and manage annual department goals, budget, and marketing plans
• Lead and implement service process improvements across the team
• Handle escalated concerns from customers or team members professionally and promptly
• Support technicians with diagnostics and ensure technical accuracy
• Build, train, and retain a strong team through development plans and mentorship
• Enforce safety regulations and maintain a safe working environment
• Collaborate with regional and corporate leadership on performance and strategy
• Willingness to travel to support other branches

Skills

Operations Analysis

Coordination

Instructing

Judgment

Decision Making

Management

Communication

Systems Analysis

Systems Evaluation

Critical Thinking

Time Management

Writing

Education

High School or better

Job description

Burwell Material Handling, LLC is seeking a Service Manager based in Richmond, VA, to lead our service department with a focus on safety, quality, and customer satisfaction. You will oversee technicians, set annual goals, manage budgets, and drive process improvements across the team.

The role requires 3–5 years of management experience in machinery or related service industries, strong leadership, and the ability to travel to support branches.