Service Manager

Burwell Material Handling, LLC; Chesapeake (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay based on experience

Excellent benefits: Medical, Dental, V

Progressive Paid Time Off and Holidays

Paid parental leave

Job summary

Burwell Material Handling, LLC in Chesapeake, VA is seeking a Service Manager to lead a high-performing service team. You’ll oversee the Service Department, drive service profitability, manage budgets, and implement process improvements while ensuring safety and customer satisfaction.

You will mentor technicians, develop goals, and travel to support other branches as needed. A 3–5 year track record in machinery/service management, a valid driver’s license, and a high school diploma or higher are

Qualifications

• 3–5 years of management experience in machinery or a related service industry (material handling preferred).
• Strong leadership and team development experience.
• Valid driver’s license with an acceptable DMV record.
• Ability to travel to support other branches.
• High School diploma or better.

Responsibilities

• Oversee all aspects of the Service Department, prioritizing high-quality service and customer satisfaction.
• Drive profitable growth of service labor while managing department expenses.
• Create and manage annual department goals, budget, and marketing plans.
• Lead and implement service process improvements across the team.
• Handle escalated concerns from customers or team members professionally and promptly.
• Support technicians with diagnostics and ensure technical accuracy.
• Build, train, and retain a strong team through development plans and mentorship.
• Enforce safety regulations and maintain a safe working environment.
• Collaborate with regional and corporate leadership on performance and strategy.

Skills

Leadership

Team development

Customer service

Safety compliance

Communication

Problem solving

Decision making

Time management

Education

High School diploma or better

Job description

At Burwell Material Handling, people come first. Our team, our customers, and the communities we serve are the reason we exist. We're who we are today because of the people behind us. Every team member, every connection, and every customer relationship helped shape this company.

We've built our reputation by delivering smarter, safer material handling across the full lifecycle: equipment sales, rentals, service and parts, fleet telematics, and engineered automation solutions. We do it with the kind of personal attention that comes from being neither too big to care nor too small to keep up. We listen first, we move fast, and we keep our word.

Now we're growing, and we're looking for forward-thinking, motivated teammates who want to help build something meaningful. Here, your contributions count and your voice is heard.

About the Service Manager Role:

We are hiring a Service Manager based in Chesapeake, Virgina who takes pride in building and maintaining a safe, high-performing team. You’ll lead experienced techs, train new ones, and foster a culture built on trust, hard work, and pride in doing things the right way—with safety always at the forefront. The Service Manager oversees service performance, repeat business, and team coordination, all backed by a crew that takes pride in their work. If you're driven, team-focused, and serious about doing great work, we want to hear from you!

What You’ll Do as a Service Manager:

• Oversee all aspects of the Service Department, prioritizing high-quality service and customer satisfaction
• Drive profitable growth of service labor while managing department expenses
• Create and manage annual department goals, budget, and marketing plans
• Lead and implement service process improvements across the team
• Handle escalated concerns from customers or team members professionally and promptly
• Support technicians with diagnostics and ensure technical accuracy
• Build, train, and retain a strong team through development plans and mentorship
• Enforce safety regulations and maintain a safe working environment
• Collaborate with regional and corporate leadership on performance and strategyWillingness to travel to support other branches
• 3–5 years of management experience in machinery or a related service industry (material handling preferred)
• Strong leadership and team development experience
• Proven ability to grow service revenue and improve customer satisfaction
• Technical knowledge and experience assisting with equipment diagnostics
• Strong communication and decision-making skills
• Ability to analyze reports and drive continuous improvement
• Valid driver’s license with an acceptable DMV record
• Ability to perform and support the physical demands of service operations

Benefits:
All offers are contingent on passing a pre-employment drug test and background check. Burwell Material Handling is a drug-free workplace.

• Competitive pay based on experience
• Excellent benefits – Medical, Dental, Vision, Accident, Short-Term Disability, Life Insurance, and 401K with Company Match
• Progressive Paid Time Off and Holidays – starting with 3 weeks PTO in your first year
• Paid parental leave for moms and dads
• Opportunities for growth and internal promotion
• Annual Community Impact Day – paid volunteer time in the places we work and live

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

If you're looking to build a meaningful career, we’re excited to support your goals and help you grow with us.

#BMH

Qualifications

Skills

Preferred

Operations Analysis

Expert

Coordination

Expert

Instructing

Expert

Judgment and Decision Making

Expert

Expert

Expert

Management of Material Resources

Expert

Negotiation

Expert

Management of Personnel Resources

Expert

Expert

Complex Problem Solving

Expert

Service Orientation

Expert

Expert

Speaking

Expert

Systems Analysis

Expert

Systems Evaluation

Expert

Critical Thinking

Expert

Time Management

Expert

Writing

Expert

Education

Required

High School or better.

Licenses & Certifications

Required

Valid Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.