Service Manager (Maintenance Supervisor)

ZipRecruiter; Dallas (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company is seeking a Service Supervisor to oversee apartment community operations in Dallas. The role involves managing maintenance teams, ensuring high standards of service, and maintaining facilities. Ideal candidates will have strong leadership skills, be bilingual, and possess a high school diploma. Benefits include health insurance, bonuses, and a mentor program.

Benefits

Mentor program for all team members

Monthly and quarterly bonuses

Health, vision, dental, and life insurance

401k benefits

30% rent discount

Biannual team celebrations

PTO starting at 15 days annually

Monthly virtual and on-site training

Qualifications

• Bilingual candidates encouraged, high school diploma required.
• Strong leadership and problem-solving skills needed.

Responsibilities

• Perform general maintenance duties and oversee property maintenance.
• Conduct community inspections and coordinate with vendors.
• Assist in financial performance and bidding for new contracts.

Skills

Bilingual proficiency

Strong leadership skills

Problem-solving skills

Effective communication skills

Inventory management skills

Time management

Education

High school diploma or equivalent

Business foundation preferred

HVAC/R certification encouraged

Tools

Outlook

Excel

Word

Job description

Job Description

At New Earth Residential, we believe in the power of community.

Have you ever dreamed of running a Command Post and leading a team to the rescue? As our Service Supervisor, you'll oversee a network of beautiful apartment communities and manage a team of talented technicians. Your mission? Ensuring lush, perfectly maintained lawns and gardens, as well as well-functioning facilities, all while keeping high-tech appliances in top shape. It’s a big responsibility—are you ready to take it on?

Turtle Dove is a 120-unit community managed as two phases with one Manager and two Maintenance Team Members.

Highlighted Employee Benefits:

• Mentor program for all team members
• Monthly and quarterly bonuses
• Health, vision, dental, and life insurance
• 401k benefits
• 30% rent discount
• Biannual team celebrations
• PTO starting at 15 days annually
• Monthly virtual and on-site training

General Summary of Responsibilities:

• Support and assist all aspects of community operations, reporting to and acting under the Community Manager's guidance.

Knowledge, Experience, and Skills:

• Bilingual proficiency
• Ability to follow precise oral and written instructions
• Strong leadership skills and dedication to customer service
• Self-motivated with effective time management and goal achievement
• Problem-solving skills for handling unexpected issues and adapting to changing priorities
• Effective communication and organizational skills for engaging with staff, supervisors, corporate, and vendors
• Fluency in English; bilingual candidates encouraged
• Inventory management skills
• Physical ability to lift up to 50 lbs., including handling chemicals
• Proficiency in math for financial records and budgeting
• Availability for emergency calls during nights and weekends
• Proficiency in Outlook, Excel, Word, and internet tools
• Strong commitment to community needs and maintenance of common areas
• High school diploma or equivalent; business foundation preferred
• HVAC/R certification encouraged

Responsibilities:

1. Residential Standards:

• Perform general maintenance duties and be available for on-call duties
• Complete service requests independently and timely, adhering to standards
• Oversee property maintenance, focusing on satisfaction and occupancy
• Engage in preventive maintenance and manage mechanical systems
• Maintain grounds and common areas
• Perform additional duties as assigned
• Follow safety protocols
• Provide friendly, courteous service to ensure a 5-star resident experience

1. Community Inspections and Quality Assurance:

• Conduct new construction walkthroughs
• Coordinate monthly with landscapers for curb appeal
• Perform quarterly trash chute inspections
• Participate in annual walkthroughs with construction and management teams
• Prepare for HUD inspections

1. Financial Performance:

• Assist in bidding for new contracts
• Complete annual capital expense projects
• Maintain relationships with vendors and contractors
• Implement cost-reduction strategies

Supervisor: Community Manager

Hours: Typically based on community needs; may include weekends and after-hours emergency services. Full-time: 40 hours/week, 5 days a week.

Physical Demands: Medium exertion (up to 50 lbs.), climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, hearing. Visual acuity required for tool operation. Weather conditions may vary.

Drug Screens: Pre-employment, post-injury, reasonable suspicion, and random testing.