Service Manager: Lead Top-Quality Field Team

Orkin; Aurora (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Company vehicle with gas card

Company provided iPhone and iPad with

Comprehensive benefits including ins.

401(k) plan with company match

Paid vacation, holidays, and sickLeave

Employee discounts, tuition assistance

Job summary

Orkin is hiring a Service Manager in Aurora, IL. You will lead a high-performance service operation, develop the service team, and combine pest-control expertise with strong people skills to earn customer trust.

You’ll train, coach, and mentor staff, manage scheduling and field operations, and drive safety and customer satisfaction as a core part of our mission. Orkin offers a stable, growth-oriented career with comprehensive benefits.

Qualifications

• Field Service experience is highly preferred.
• Ability to coach and mentor employees at varying experience levels.
• At least two years of lead experience.
• High School Diploma or equivalent required.
• Valid driver’s license required.
• Ability to obtain the appropriate pesticide license/certification if required (company paid).

Responsibilities

• Lead an entire service operation upon completion of paid training
• Motivate the service team to consistently provide the world’s best service, prioritizing safety
• Conduct yourself with the utmost professionalism and integrity with customers and coworkers
• Assist with recruiting top talent on the service team
• Train and develop Orkin Pros through hands-on management
• Lead training meetings
• Oversee our Orkin Pro Ride-A-Long program
• Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time
• Champion innovation by supporting the team in adopting new products, services and technology
• Monitor scheduling, routing and inventory to drive efficiencies and productivity

Skills

Field Service experience

Lead experience

Coaching & mentoring

Communication

Problem solving

Education

High School Diploma or equivalent

Job description

Orkin is hiring a Service Manager in Aurora, IL. You will lead a high-performance service operation, develop the service team, and combine pest-control expertise with strong people skills to earn customer trust.

You’ll train, coach, and mentor staff, manage scheduling and field operations, and drive safety and customer satisfaction as a core part of our mission. Orkin offers a stable, growth-oriented career with comprehensive benefits.