Service Manager: Lead Technical Support & Field Liaison

Exodus Global; Superior (WI); On-site; USD 85,000 - 98,000; Full time

Job summary

Exodus Global in Superior, Wisconsin, seeks a Service Manager to support customers with expert technical service for our products. You will act as the primary liaison among customers, field service, sales, engineering, and operations.

The role requires strong communication, hands-on hydraulic knowledge, and the ability to train staff while coordinating repairs and services across multiple teams.

Qualifications

• Associates' Degree or hydraulic certification required.
• Minimum 5 years of experience with hydraulic mobile heavy equipment.
• Strong communication and training abilities.

Responsibilities

• Lead technical point of contact for field service and customers.
• Provide technical assistance for incoming service calls.
• Coordinate repairs and service with internal teams.
• Document issues in the Service Database.
• Schedule field service activities and communicate updates.
• Train technicians and customers on maintenance procedures.
• Assist in warranty processing and dealer coordination.
• Promote strong customer relations and feedback loops.
• Adhere to company policies and integrity standards.

Skills

Technical aptitude

Customer service

Interpersonal skills

Public speaking

Training others

Microsoft Office

English fluency

Problem solving

Independent work

Education

Associates' Degree

Hydraulic Certification

Tools

Hydraulic tools

Diagnostic tools

Job description

Exodus Global in Superior, Wisconsin, seeks a Service Manager to support customers with expert technical service for our products. You will act as the primary liaison among customers, field service, sales, engineering, and operations.

The role requires strong communication, hands-on hydraulic knowledge, and the ability to train staff while coordinating repairs and services across multiple teams.