Service Manager: Lead Tech Teams, Training & Growth

Hunter Recruitment Advisors; Florida; On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Competitive pay DOE

Health, dental, vision, life insurance

401K with company match

Paid time off

Flexible schedules

Company paid holidays

Company-provided service truck

Company-provided tablet

Ongoing technical training

Uniforms provided

Team outings and events

Customer-focused culture

Job summary

Barker and Sons Plumbing in Orange, CA is seeking a Service Manager to lead frontline field operations, train technicians, and align sales and service processes with company standards.

You will coach a team, monitor KPIs, and ensure exceptional customer satisfaction while advancing safety compliance and operational efficiency. This full-time role offers competitive pay, benefits, and opportunities for growth.

Qualifications

• 5+ years of service management experience in home services or related fields.
• Ability to inspire growth and deliver exceptional customer satisfaction.
• Strong leadership, coaching, and team development skills.

Responsibilities

• Teach service model processes to incoming technicians.
• Conduct weekly ride-along training and coaching.
• Monitor execution of sewer service workflows by field staff.
• Recruit, hire, and onboard field technicians.
• Collaborate with Dispatch to align opportunities with field performance.
• Review KPIs and provide targeted feedback to improve results.
• Develop weekly meeting content for 90 days with Operations Manager.

Skills

Leadership

Team development

Customer satisfaction

Performance management

Communication

Data analysis

Presentation skills

Education

High School Diploma or GED

Technical or trade school education

Tools

Microsoft Office

Service management software

Job description

Barker and Sons Plumbing in Orange, CA is seeking a Service Manager to lead frontline field operations, train technicians, and align sales and service processes with company standards.

You will coach a team, monitor KPIs, and ensure exceptional customer satisfaction while advancing safety compliance and operational efficiency. This full-time role offers competitive pay, benefits, and opportunities for growth.