Service Manager

Hunter Recruitment Advisors (HRA); Orange (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

Health & Wellness - Medical, Dental, V

401K with company match

Paid Time Off

Company Truck

Ongoing technical training

Job summary

Barker and Sons Plumbing in Orange, CA is seeking a Service Manager to lead and develop our Field Operations Staff, oversee sales and service processes, and drive KPI achievement. You’ll coordinate office-field communication and ensure policy compliance while coaching the team to deliver excellent customer service.

The role emphasizes training, onboarding, performance coaching, and staffing to meet customer needs.

Qualifications

• 5+ years’ service manager experience in home services or related field.
• Experience supervising residential plumbers preferred.
• Strong leadership and coaching abilities.
• Excellent communication and interpersonal skills.
• Valid CA driver’s license with clean driving record.

Responsibilities

• Teach Barker & Son's service model process to incoming technicians.
• Conduct weekly ride-along training.
• Actively monitor proper execution of the sewer sales process by all camera technicians.
• Recruit, hire, train and improve the field technicians.
• Partner with Dispatch to ensure opportunity process aligns with field performance.
• Actively engage in daily meetings to review numbers and communicate daily action plan.
• Facilitate the onboarding process for new technicians.
• Review critical data with the Operations Manager and conducts targeted coaching and feedback.
• Drive team performance to achieve all business goals and objectives.
• Develop weekly meeting schedule with content in place for 90 days.
• Meet regularly to review key performance indicators, performance management and individual employee development plans.
• Identify performance gaps for apprentices and technicians and develops training programs to address those needs.
• Establish adequate staffing and retention models to meet customer needs.
• Serve as a liaison between customers, technicians, and staff; ensuring service issues are being handled appropriately.
• Train, develop and hold your team accountable to exceptional performance standards.
• Inspire technicians to their goals.
• Follow through on pending sales, invoicing, and financing.
• Develop technician and apprentice work schedule and process PTO requests.

Skills

Leadership

Communication

Customer service

Coaching

Education

High School Diploma

Trade school education

Tools

Microsoft Office

Service management software

Job description

We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time! You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only customer service representative they'll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Location:Orange, CA

The Role:

• Teach Barker & Son's service model process to incoming technicians.
• Conduct weekly ride-a-long training.
• Actively monitor proper execution of the sewer sales process by all camera technicians
• Recruit, hire, train and improve the field technicians.
• Partner with Dispatch to ensure opportunity process aligns with field performance.
• Actively engage in daily meetings to review numbers and communicate daily action plan.
• Facilitate the onboarding process for new technicians.
• Review critical data with the Operations Manager and conducts targeted coaching and feedback.
• Drive team performance to achieve all business goals and objectives.
• Work directly with Operations Manager to develop weekly meeting schedule with content in place for 90 days.
• Meet regularly to review key performance indicators, performance management and individual employee development plans.
• Identify performance gaps for apprentices and technicians and develops training programs to address those needs.
• Establish adequate staffing and retention models to meet customer needs.
• Serve as a liaison between customers, technicians, and staff; ensuring service issues are being handled appropriately.
• Train, develop and hold your team accountable to exceptional performance standards.
• Inspire technicians to their goals.
• Follow through on pending sales, invoicing, and financing.
• Develop technician and apprentice work schedule and process PTO requests.

We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time! You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only customer service representative they'll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Barker and Sons Plumbing has been serving Orange County since 1983. Solving problems for our customers, doing the job right and standing by all of our work 100% - it's just what we do."We do great work...because we've got great people."

Service Manager (Immediate Need):

The Service Manager position is a front-line leadership role responsible for training, coaching, and developing our Field Operations Staff. The position oversees all sales and service processes, communication between office and field staff, efforts to meet field KPIs and compliance with field policies and procedures.

Location:Orange, CA

The Role:

• Teach Barker & Son's service model process to incoming technicians.

• Conduct weekly ride-a-long training.

• Actively monitor proper execution of the sewer sales process by all camera technicians

• Recruit, hire, train and improve the field technicians.

• Partner with Dispatch to ensure opportunity process aligns with field performance.

• Actively engage in daily meetings to review numbers and communicate daily action plan.

• Facilitate the onboarding process for new technicians.

• Review critical data with the Operations Manager and conducts targeted coaching and feedback.

• Drive team performance to achieve all business goals and objectives.

• Work directly with Operations Manager to develop weekly meeting schedule with content in place for 90 days.

• Meet regularly to review key performance indicators, performance management and individual employee development plans.

• Identify performance gaps for apprentices and technicians and develops training programs to address those needs.

• Establish adequate staffing and retention models to meet customer needs.

• Serve as a liaison between customers, technicians, and staff; ensuring service issues are being handled appropriately.

• Train, develop and hold your team accountable to exceptional performance standards.

• Inspire technicians to their goals.

• Follow through on pending sales, invoicing, and financing.

• Develop technician and apprentice work schedule and process PTO requests.

Requirements

Skills & Qualifications:

• 5+ years' service manager experience required in home services, auto or related field required. Experience managing residential service plumbers strongly preferred.

• Ability to inspire both personal and professional growth in our team members.

• Ability to provide unparalleled customer satisfaction.

• Ability to drive team performance to achieve all business goals and objectives.

• Detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.

• Strong leadership and coaching abilities with proven success developing high functioning teams required.

• Excellent communication and interpersonal skills

• Technical knowledge of plumbing systems strongly preferred.

• Knowledge of safety regulations and compliance standards

• Proficiency in computer software programs such as Microsoft Office and service management software

• Ability to analyze financial and operational data to make informed decisions.

• High School Diploma or GED equivalent required. Additional technical or trade school education strongly preferred.

• Neat, Clean-cut Appearance

• Ability to successfully pass criminal background check and drug test.

• Valid (CA) driver's license with a clean driving record

Benefits

Barker and Sons Perks:

• Positive & Fun Team Atmosphere!

• Competitive Pay! $110,000K - $120,000K starting salary (DOE) + Bonus Opportunity

• Health & Wellness - Medical, Dental, Vision, & Life Insurance

• Financial Wellness - 401K with Generous Company Match (5%)

• Work-life Balance - Paid Time Off (accruals) & Flexible Schedules

• Company Paid Holidays

• Guaranteed work (you will never be bored/slow) - Full-time work year-round.

• Company Provided Service Truck (well kept)

• Company Provided Tablet

• Investment in You - Ongoing technical training & customer interaction coaching

• Company Provided Uniforms (collared shirts, under shirts, and pants)

• A family. We care about our team, and we do a lot more than just work together. You will love our company outings and build life-long friendships at Barker and Sons Plumbing

• Customers love us - Check out our reviews!