Plumber Service Repair Technician

Barker and Sons Plumbing; Orange (CA); On-site; USD 95,000 - 200,000; Full time

Benefits offered by this job

Sponsored training

Health and wellness package

401(k) with match

Company-provided service vehicles

Flexible schedules

Job summary

A plumbing service provider in California is seeking a Service and Repair Technician who is both knowledgeable and customer-oriented. This position involves diagnosing and repairing plumbing systems while providing exceptional 5-star customer service. The ideal candidate will have experience in residential plumbing, along with excellent communication skills and the ability to utilize modern technology to enhance service delivery. Competitive compensation is offered alongside a supportive work environment that promotes professional growth through training and resources.

Qualifications

• Experience in diagnosing and resolving residential plumbing service calls.
• Strong communication skills with the ability to build rapport.
• Comfortable with new technologies and software systems.

Responsibilities

• Diagnose & repair residential plumbing systems.
• Develop solution options for customers and help them decide.
• Maintain professionalism and accountability throughout work.

Skills

Diagnosing residential plumbing systems

Communication skills

Solution-oriented approach

Customer rapport building

Ability to work independently

Tools

iPad

Service Titan

Job description

Overview

At Barker and Sons Plumbing, you'll find more than just a job; you'll discover a place where your expertise is celebrated, and your professional growth is our priority. As a Service and Repair Technician, you’ll operate independently while enjoying the robust support of a dynamic company dedicated to your success. We believe in empowering you with the latest technology, top-notch tools, and continuous development opportunities to help you excel in your trade. Our commitment to your growth is underscored by our partnership with the elite NexStar Service Professionals and the PHCC Trade School, ensuring you remain at the forefront of the industry. Join a team where your high standards and hard work are recognized and rewarded. With us, you’ll have the freedom to focus on what you love—solving problems and delighting customers—while we take care of the rest. Enjoy professional advancement through sponsored training, a comprehensive health and wellness package, a 401(k) with a match, and the flexibility of adaptable schedules. Add to that company-provided service vehicles, tablets, and uniforms, and you have a workplace that truly values your contribution. If you’re ready to challenge yourself and grow in a supportive environment, Barker and Sons Plumbing is the place for you.

Responsibilities

• Diagnose & repair residential plumbing systems.
• Develop multiple solution options for customers and assist them in making well-informed decisions about the best solution for their situation.
• Design & inspect plumbing systems, conduct diagnostics, and ensure compliance with regulatory codes.
• Install, maintain, and repair sanitation units, water & gas supply lines, heating systems, and related fixtures & appliances in residential properties.
• Troubleshoot & effectively resolve issues promptly for the customer.
• Provide consistent 5-star customer experiences in alignment with the Barker & Sons home services proven process.
• Utilize technology (iPad) and established workflows to ensure consistent support and solutions.
• Maintain a professional appearance and demeanor such that your mom, sister, wife, daughter, or really anybody would gladly welcome you into their home and be grateful you’re the one there to solve their problem(s).
• Take full accountability and pride in the upkeep and readiness of your truck, tools, and any parts and equipment assigned to you.
• Account for the parts you use; return what you don’t, and reconcile your inventory with the Warehouse.

Qualifications

Required:

• Experience in diagnosing and resolving residential plumbing service calls.
• Willing and able to commit to following the Barker & Sons proven process for service & sales.
• Strong communication skills with the ability to establish rapport and close sales with a diverse clientele, often with very high expectations.
• Comfortable working both independently and as part of a team.
• Able to communicate with customers, technicians, support staff, managers, and anyone else who may need services.
• Able to maintain professional appearance standards & approachable demeanor.
• Able to use and/or learn new technologies (ex, iPads) and software systems to facilitate operations.
• Self-motivated, responsible, and humbly confident.
• Hold a valid (CA) driver’s license with a clean driving record.
• Able to conduct a background check for Home Services.
• Able to commute to Orange, CA, daily.

Preferred:

• 3 years of residential plumbing experience.
• Experience interacting directly with and selling home services to customers.
• Experience following an established service & sales-proven process.
• Experience using iPads, tablets, or similar technologies as part of a service & sales process.

Desired:

• Track record of 6-figure annual plumbing sales.
• Experience working within a NexStar Home Services company.
• Experience working within a company using Service Titan or similar software.

Compensation

$95,000 - $200,000 yearly