Pest Service Manager – Lead Team & Customer Excellence

Western Pest Services; Tucson (AZ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

Company paid life & AD&D insurance

401(k) plan with company match up to 6

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunity for advancement

Job summary

HomeTeam is seeking a results-driven operations manager to oversee daily revenue completion, service quality, and route planning. You will schedule routes, supervise staff, and resolve customer concerns while ensuring equipment and licensing compliance.

The role offers competitive pay, a comprehensive benefits package, and opportunities for advancement within a growing pest management leader.

Qualifications

• 3+ years of management experience.
• Experience supervising, coaching, and developing staff.
• Experience with sales, marketing, and office administration.
• High school diploma or GED; college degree preferred.

Responsibilities

• Ensure daily assigned revenue is completed.
• Maintain a high level of service quality.
• Standardize pest control technician service routes to improve route density.
• Schedule and review daily routes with technicians.
• Handle customer complaints; investigate and resolve customer service concerns.
• Assist technicians with field service requests and delinquent accounts.
• Order and maintain equipment, supplies and materials required for service work.
• Create a positive work environment.
• Attract and select high caliber employees, while maintaining qualified staff.
• Actively manage performance and motivate service staff.
• Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates.
• Maintain appropriate certification/licensing as required by the state or by branch management.
• Coordinate training and licensing of new and existing service personnel.
• Coordinate and/or provide continuing training as needed.
• Maintain truck inventory records and perform periodic inspections.
• Delegate duties and examine work for accuracy and neatness.
• Maintain record of all commercial vehicle licenses and pest control licenses.
• Assist General/Branch Manager in other duties assigned.
• Work weekends as necessary to assist the technicians.
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

Skills

Sales experience

Marketing experience

Office administration

Staff supervision

Management experience

Education

High school diploma or GED

College degree preferred

Job description

HomeTeam is seeking a results-driven operations manager to oversee daily revenue completion, service quality, and route planning. You will schedule routes, supervise staff, and resolve customer concerns while ensuring equipment and licensing compliance.

The role offers competitive pay, a comprehensive benefits package, and opportunities for advancement within a growing pest management leader.