Service Manager: Lead Team, Drive Service Excellence

Redline Equipment; Kentucky; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with Company Contribution

Employee Assistance Program

Paid Time Off

Incentive Compensation Program

100% Company Paid Uniforms

Company Provided Cell Phone

Affiliate Rewards Program

Personal Finance Solutions

Employee Development Program

Job summary

Redline Equipment is seeking a Service Manager to lead and develop the service team, driving excellent customer service and strong operational performance.

The ideal candidate has solid mechanical/technical skills, understands financial objectives, and can handle administrative tasks. This role requires a proactive leader who can uphold safety, standards, and dealer expectations across multiple locations.

Qualifications

• High School Diploma / GED required, with a bachelor’s degree or equivalent in experience preferred.
• Five years of service/mechanical experience working with farm, heavy equipment, or diesel engines.
• Successful experience in leading a team is required.
• Proven track record in customer service and communications required.
• Ability to use desktop or laptop computer, including Microsoft Office Suites is required.

Responsibilities

• Supervise Service Department staff to develop and sustain high performance, budget achievements, and morale aligned with our mission and values.
• Align and implement company policies, SOPs, bulletins, and campaigns.
• Schedule service work according to priority and maintain a consistent workflow.
• Advise customers on necessary repairs and preventative maintenance.
• Create and ensure strategies to improve sales and customer satisfaction.
• Ensure that customer issues are resolved promptly according to guidelines.
• Analyze market demand to ensure current and future workflow availability.
• Maintain dealer standards including vehicles, facilities, tooling, and training.
• Evaluate and recondition trade-in equipment promptly.
• Ensure warranty claims are processed according to policy.

Skills

Leadership

Customer Service

Mechanical Skills

Team Management

Communication

Education

High School Diploma / GED

Bachelor’s degree or equivalent experience preferred

Tools

Microsoft Office

Job description

Redline Equipment is seeking a Service Manager to lead and develop the service team, driving excellent customer service and strong operational performance.

The ideal candidate has solid mechanical/technical skills, understands financial objectives, and can handle administrative tasks. This role requires a proactive leader who can uphold safety, standards, and dealer expectations across multiple locations.