Service Manager

Redline Equipment; Sherwood (OH); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with Company Contribution

Employee Assistance Program

Paid Time Off

Incentive Compensation Program

100% Company Paid Uniforms

Company Provided Cell Phone

Affiliate Rewards Program

Personal Finance Solutions

Employee Development Program

Job summary

Redline Equipment is seeking a Service Manager in Ohio to lead and develop the service team while delivering outstanding customer service and managing service operations. The role emphasizes strong mechanical and technical abilities, oversight of repairs, and alignment with company policies.

Ideal candidates will have five years of service or mechanical experience with farm or heavy equipment, proven leadership, and excellent communication skills.

Qualifications

• Five years of service/mechanical experience with farm, heavy equipment, or diesel engines.
• Proven leadership experience.
• Strong customer service and communications background.
• Proficiency with desktop or laptop computers and Microsoft Office Suites.

Responsibilities

• Lead and develop the service team to deliver excellent customer service.
• Schedule and prioritize service work to maintain workflow and efficiency.
• Advise customers on necessary repairs and preventative maintenance.
• Develop strategies to improve sales and customer satisfaction.
• Ensure warranty claims and campaigns follow policy and guidelines.
• Maintain safe facilities, equipment, and operations.

Skills

Customer service

Leadership

Communication

Microsoft Office

Education

Bachelor's degree or equivalent in experience

Job description

About the Position:

• Service Manager is required to effectively lead and develop the service team to provide excellent customer service.
• The ideal candidate has strong mechanical and technical abilities, understanding of financial objectives and is motivated to complete administrative tasks.

Benefits:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) with Company Contribution
• Employee Assistance Program
• Paid Time Off
• Incentive Compensation Program
• 100% Company Paid Uniforms
• Company Provided Cell Phone
• Affiliate Rewards Program
• Personal Finance Solutions
• Employee Development Program

Responsibilities:

• Supervise Service Department staff to develop and sustain a high level of employee performance, budget achievements, and morale that is highly aligned with our mission and core values.
• Align and implement company policies, standard operating procedures, bulletins, and campaigns.
• Schedule service work according to priority and maintain a consistent orderly workflow.
• Advise customers of necessary repair services and preventative maintenance.
• Create and ensure strategies to improve sales and customer satisfaction.
• Ensure that customer issues are resolved promptly according to company guidelines.
• Analyze market demand to ensure present and future workflow availability.
• Maintain dealer standards including but not limited to vehicles, facilities, tooling, and training.
• Promptly evaluate and recondition trade-in equipment.
• Ensure warranty claims are processed according to policy.
• Complete PIP and campaign according to manufacturer guidelines.
• Maintain in good condition all service tools and service vehicles.
• Responsible for the maintaining safe facility, equipment, and operations.
• Ensure service vehicles and drivers are properly maintained, road worthy, safe and in compliance with all regulations and company policies.
• Ensure repairs are completed accurately, to dealer standards and inspects all completed work as appropriate.
• Accountable for time record accuracy within the department including overtime, on call scheduling, and vacation approval.
• Perform other related duties as assigned.

Qualifications and Requirements:

• High School Diploma /GED required, with a bachelor’s degree or equivalent in experience preferred.
• Five years of service/mechanical experience working with farm, heavy equipment, or diesel engines.
• Successful experience in leading a team is required.
• Proven track record in customer service and communications required.
• Ability to use desktop or laptop computer, including Microsoft Office Suites is required.

What is Redline Equipment?

• We are an agriculture equipment dealership with 13 different locations throughout the Midwest region with Case IH being our primary brand of equipment.
• Our Core Values: Heroic Customer Support, Golden Rule, Community, Transparency and Continuous Improvement & Employee Growth